AIOps & Automation Solution Architect

AIOps & Intelligent Automation Solution Architect

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We are seeking a senior, hands-on AIOps & Automation Solution Architect to act as the technical backup to the Engagement Director. This role designs and implements end-to-end AIOps/observability and automation architectures, integrates monitoring platforms with ITSM, defines dashboards and KPIs, and delivers self-healing workflows. The role requires strong customer-facing capabilities, including architecture defense, RFP solutioning, and leadership of onshore and offshore engineering teams.

• Architect and deliver end-to-end AIOps and observability solutions, covering data collection, ingestion, correlation, analytics, dashboards, and operational workflows.

• Design and implement integrations between monitoring/observability platforms and ITSM tools using APIs and service interfaces.
• Define event and alert management strategies, including de-duplication, noise reduction, anomaly detection, root-cause analysis, and actionable alerting.
• Design, operationalize, and govern self-healing and runbook automation workflows triggered by events and incidents within ITIL-aligned processes.
• Establish dashboards, KPIs, and SLA reporting frameworks; define measurement models to track operational efficiency, business outcomes, and ROI.
• Lead technical POVs, demos, and architecture reviews; conduct tool evaluations and defend solution designs with senior customer stakeholders.
• Guide onshore and offshore engineering teams through architecture standards, HLD/LLD creation, backlog prioritization, and delivery governance; support RFP solutioning with architecture, roadmap, and estimates.

• Bachelor’s degree in Computer Science, Engineering, or a related discipline (or equivalent practical experience).
• 12+ years of experience in IT operations, managed services, application support, or transformation roles with significant architecture responsibility.
• Proven hands‑on experience implementing AIOps and observability solutions across at least two enterprise platforms (e.g., Splunk, Dynatrace, Datadog, App Dynamics, Elastic).
• Strong expertise in ITSM and ITIL processes, with demonstrated experience integrating monitoring, event management, and automation into ITSM platforms.
• Solid background in automation and orchestration, including scripting proficiency (Python, shell, and/or Power Shell) for prototyping and integrations.
• Experience designing or enabling GenAI and agentic AI use cases in IT operations, such as assisted triage, knowledge grounding, and runbook co‑pilots.
• Excellent communication and stakeholder management skills, with the ability to present, influence, and defend technical solutions with customer and executive audiences.

The base compensation range for this role in the posted location is $101,300 - $250,640.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition…