IT Support Specialist & Technical Account Manager; MSP

IT Support Specialist & Technical Account Manager (MSP)

Are you ready to be the trusted advisor for clients who depend on fast, reliable IT solutions? We’re a security-first, Azure-driven Managed Service Provider (MSP) with over three decades of experience supporting both growing businesses and enterprise-level organizations. Our team works together in-office five days a week to foster real-time collaboration, problem-solving, and personal growth—because great communication and teamwork are at the core of how we deliver exceptional service.

We specialize in high-demand industries like healthcare and retail, with major clients relying on us to keep mission-critical systems secure and connected. Our operations are powered by Connect Wise, so prior experience with Connect Wise Manage is strongly preferred.

This is a client-facing, non-sales position focused on service delivery, client satisfaction, and proactive IT planning. You’ll serve as the primary contact for a portfolio of clients, ensuring their environments are secure, up-to-date, and fully supported.

• Act as the go-to liaison for your assigned accounts
• Oversee hardware/software refreshes and IT asset life cycles
• Manage Microsoft 365 licensing, troubleshooting, and user needs
• Coordinate vendor relationships and procurement
• Partner with internal engineers to ensure consistent service delivery
• Assist with IT planning, including cloud migrations and cybersecurity upgrades
• Maintain organized client data and activities in Connect Wise Manage

• You’ve worked in an MSP environment and thrive in fast-paced, client-driven settings
• You’re detail-oriented and great at juggling multiple priorities
• You have a strong foundation in Microsoft 365, cloud technologies (especially Azure), and IT infrastructure
• You’re a communicator—keeping both clients and engineers aligned and in the loop
• You solve problems before they escalate and take ownership of outcomes

• 2+ years in an MSP, IT account management, or service delivery role
• Experience managing IT assets, vendor coordination, and licensing
• Proficiency with Microsoft 365 (licensing, admin, troubleshooting)
• Comfortable working in Connect Wise Manage or similar CRM/ticketing platforms
• Degree is a plus, but hands-on MSP experience carries the most weight
• Base salary: $100K–$115K+, depending on experience
• Medical, dental, vision, and life insurance
• Ongoing product training and certification support
• A stable, established company culture focused on inclusion, collaboration, and growth