Business Operations Specialist

The Business Operations Specialist plays a critical role in Gartner's Legal & Compliance (L&C) Transformation and Operations team and is responsible for driving strategic process improvements and operational excellence across key legal operations functions. This role bridges tactical execution with strategic oversight, enabling cross-functional alignment and supporting Gartner's commitment to ethical business practices.

Key Responsibilities:

* Oversee daily operations across billing and invoicing, eDiscovery, request triage and broader legal support and ensure efficient workflows and timely resolution of inquiries

* Manage legal billing operations, including invoices and vendor onboarding;
Act as a liaison between L&C and cross-functional partners, such as Procurement, Finance, and IT

* Build and maintain strong relationships with Outside Counsel partners and other legal vendors;
Ensure alignment with preferred vendor guidelines to optimize external spending

* Execute eDiscovery requests and ensure accurate documentation, confidentiality, and compliance with internal protocols and regulatory requirements

* Triage and prioritize incoming requests using multiple dashboards and intake queues;
Ensure timely resolution and high-quality service to key stakeholders

* Proactively identify and mitigate operational risks by anticipating challenges, fostering cross-functional collaboration, and implementing preventative solutions that support business continuity

* Develop and analyze operational reports to inform decision-making, drive continuous improvement, and help to simplify existing complexities

* Create and maintain clear, user-friendly documentation to educate all stakeholders on compliance requirements, operational workflows, and legal technology tools

* Support onboarding and mentorship of new L&C team members;
Share knowledge and best practices to strengthen team capability and foster a culture of continuous learning

* Exhibit an innovative and growth mindset when executing responsibilities;
Bring new ideas to Operations leadership on a consistent basis

Requirements:

* 3-5 years of experience in legal operations, compliance, or related roles

* Proficiency with legal billing systems, eDiscovery tools, and spend management platforms strongly preferred

* Strong communicator with the ability to present complex information clearly in written and verbal form

* Proven ability to identify, implement, and clearly document processes and related improvements

Attributes for Success:

* Results-oriented, with a proactive and solutions-focused mindset

* Agile and adaptable in a fast-paced, evolving environment

* Ethical and objective in handling sensitive and confidential information

* Collaborative and innovative, with a passion for continuous improvement

* Excellent interpersonal and communication skills, with the ability to collaborate across departments and with external vendors and suppliers in a global environment

* Skilled in prioritization, problem-solving, and critical listening

* High attention to detail and ability to manage multiple priorities in a dynamic environment

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Who are we?

At Gartner, Inc. (NYSE:

IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner?…