Partner Account Manager

Job Title

Partner Account Manager

Technology Partnerships (TPA) is the business line looking after our global technology partners that connect with Amadeus technology to bring robust products with Amadeus content and API functionalities to our Travel Agency customers. The Technology Partnership team manages these 250+ partnerships across all products and regions, from Booking Engine Partners, to Mid Back offices, fare optimizers, fare intelligence or any service in general to Resellers/Referrals and Smart Script Partners.

The Technology Partners team manage a portfolio of Technology Partners (8 MIO EUR Annual Revenues) and Solution Partners (3.5 MIO EUR Annual Revenues). The Account Manager role is responsible for:

1) Act as the TPA lead for a region/sub region, responsible for all Key accounts in that region and engaging closely with the local commercial teams to understand partnership requirements;

2) As part of the account service team, management and retention of ''Connect'' technology partners which bring reach to travel distribution, by engaging with partner accounts at senior levels to drive and execute mutually beneficial partnerships through integration of our API and product roadmap;

3) As part of the extended Key accounts team, supporting critical TPA processes and operational activities related to the management of our key Technology Partner accounts.

Main responsibilities include:

1) Lead TPA for a region/sub region

2) Managing Connect accounts

3) Lead/Support Key Accounts through the execution of commercial processes

4) Ad hoc Projects to support TPA team

In this role You'll:

TPA regional / sub-regional lead

* Manage all TPA Key accounts for a region/sub-region, and lead on TPA interactions with the local market commercial teams to understand and prioritise partnership requirements.

* Contribute to the growth of the Partnership revenue contribution to 8 mio EUR by 2022.

* Execute/support new business acquisition, ensure partners are effectively monetised throughout the lifecycle and retain partners by delivering a high level of service.

Manage Connect Partners

* Provide excellent support to Connect partners within the account service team, maintaining customer satisfaction. Liaise with internal stakeholders to understand partnership requirements as necessary and to utilise transversal processes (Delivery, customer service etc).

* Manage commercial negotiation for upsell / cross sell of the TPA product portfolio.

Support to Key TPA Accounts

* Support all aspects of the lifecycle of key accounts as required, from contracting to implementation and recurring processes e.g. Billing as oart of the account servicing team.

* Global or Local Partner Related Projects

* Effectively lead or contribute to Partner Related Projects as required

* Work together in an engaged and productive manner with cross teams Delivery, CUS, Business Domains as required

* Provide overall regular status updates and project manage team to ensure deadlines are met and the projects are a success

About the ideal candidate:

* Education:

Bachelor Degree and/or equivalent work experience

* Travel:
Americas, APAC, WEMEA, NECSE 10% travel

* 5 years of travel industry experience, commercial and business development.

* 5 years commercial experience with large IT deals and/or key accounts.

* Experience with WBS.

* Leadership experience with ability to manage cross functional stakeholders and virtual teams

* Excellent understanding of Commercial Partnership Management and Business Models

* Demonstrated entrepreneurial/business approach with a focus on customer satisfaction

* 3rd party product ecosystem and API Understanding

* knowledge of web-based applications and development practices

* knowledge of web-based applications and development practices

* Strong business and negotiation skills

* International work experience

Working at Amadeus, you will find:

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great…