System Analyst Senior - IM Business

Application System Analyst Senior - IM Support Business

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The Application System Analyst Senior serves as a liaison between system end‑users (customers), operational leaders, additional support resources and vendors to design, build and optimise their assigned applications in a timely and high‑quality manner. The Systems Analyst Senior will provide application support and optimisation. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst Senior must be able to analyse business issues/requirements and workflows and apply their application knowledge to meet operational and organisational needs.

Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self‑motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

• Analyze, develop, test, document, educate, implement, support, and maintain or optimise assigned applications, solutions and business processes to meet operational and technical requirements.
• Independently provide guidance and leadership on quality assurance and testing initiatives. Demonstrate ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary.
• Demonstrate an advanced level of application understanding, and apply expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem‑solving beyond standard recommendations and practice.
• Apply advanced level understanding of assigned clinical/business operations, processes, and workflows. Discuss and identify dependencies with project team members and stakeholders. Maintain collaborative customer relationships; ensure the needs of the customer are fully represented in all updates. Provide clear and organised status reporting on key project areas to be used as external communications to stakeholders. Coordinate team members to gather information and prepare organised, consistent and accurate status reporting.
• Lead and evaluate process and requirements analysis, including process mapping through current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests. Responsible for completing gap analysis and providing cross‑application recommendations.
• Possess the skill to develop strong and positive relationships with client management at all levels. Be respected by the client as an expert and end users demonstrate confidence in the individual.
• Contribute to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders. Consistently display superior judgement. Reputation for high‑quality decisions.
• Adhere to organisation standards for system configuration and change control.
• Understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs. Analyse, design and configure the application independently. Teach team members complex design and configuration.
• Collaborate and develop strong relationships with end user communities, customers and business partners.
• Collaborate with Operational Leaders to focus on standardised best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.
• Coordinate code changes with appropriate vendor related to financial and business application issues.
• Collaborate with Technical Team to identify and infrastructure related issues that have resulted in application issues.
• Share industry best practices from vendors with…