Senior Software Support Engineer

Senior Technical Recruiter at Planet Technology, PHR

Senior Support Engineer – Contract to Hire position

• Hybrid in DFW
• Standard / W2 only
• Contract to Hire $50–$70/hr on contract and conversion salary range from $90K to $105K, 15% bonus

Acts as a trusted escalation point for complex technical issues impacting critical systems. Combines deep technical analysis, cross‑functional collaboration, and process leadership to ensure reliability and drive continuous improvement.

• Lead root cause analysis for major incidents and document preventive actions.
• Validate and escalate software defects; provide impact assessments.
• Serve as SME for core applications and infrastructure.
• Perform advanced troubleshooting using SQL and code analysis.
• Mentor support engineers and improve workflows, knowledge management, and defect prevention.
• Collaborate with Product and Development teams to prioritize fixes.
• Communicate progress and resolutions clearly to stakeholders.

• 5+ years in application support, QA, or software engineering. Looking for a software engineer*
• Expertise in incident management and root cause analysis.
• Strong SQL skills; experience with logs, database performance, and data integrity.
• Understanding of application architecture, APIs, and integrations.
• Ability to read/analyze code (Java, .NET, Python or similar; at least 2 languages).
• Familiarity with ITSM tools and change management.
• Excellent communication and stakeholder management skills.
• Advanced Microsoft Office skills (Excel for reporting).
• Bachelor’s in CS or related field (or equivalent experience).