Service Desk Analyst - Tier 1

Title: Service Desk Analyst - Tier 1

Location: Las Colinas, TX

Duration: Contract to hire

Compensation: $25-32/hour (Hourly position based upon experience and skill set)

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

The Service Desk Analyst serves as the first point of contact for users seeking technical assistance. This role involves troubleshooting hardware and software issues, providing timely support, and ensuring a high level of customer satisfaction.

• Respond to incoming requests via phone, email, or chat.
• Diagnose and resolve technical issues related to hardware, software, and networking.
• Provide excellent customer service and support to end-users.
• Document incidents and service requests in the ticketing system.
• Escalate unresolved issues to higher-level technical teams.
• Assist with user account management and access requests.
• Maintain knowledge base articles and user documentation.
• Monitor and track the performance of service desk metrics.
• Provide basic Windows and MS Office support.
• Add/Delete/Migrate User Profiles and apply Group policy.
• Work heavily with IT executives providing "white glove" support.

• 1-3 years in a Technical Support role.
• Experience troubleshooting Windows/MS Office based PC’s.
• Expertise with Active Directory.
• AV experience a plus.
• Microsoft or CompTIA certifications a plus.
• Willingness to work onsite 5 days a week (some Fridays could be remote).
• Willingness to do minimal travel (TBD).

• Comprehensive medical benefits.
• Competitive pay.
• 401(k) retirement plan.
• …and much more!

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.