Solution Architect, ServiceNow Security Workflows

Job Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Solution Architect, Service Now Security Workflows is responsible for providing architectural guidance and best practices in designing and developing tools that enable Service Now Security Operations processes for McKesson Technology. The role involves working with partners and teams to establish, integrate, and continuously evolve best‑practice processes in Service Now, supporting the Service Now Sec Ops roadmap, onboarding integrations, processes, assets, and other relevant components to a unified Service Now platform to ensure consistent quality and service across the Enterprise.

• Establish standards and practices for maintaining the Service Now Sec Ops architecture and functionality within the overall platform model.
• Support design and implementation of Sec Ops standards to achieve desired cybersecurity outcomes and foster security and analytics.
• Provide technical evaluation of demands against Service Now module features, platform capabilities, and best practices.
• Offer guidance on prototyping and accelerating time from design to deployment.
• Partner with security architecture and other internal stakeholders to provide required diagrams and accommodations to align with MT standards, frameworks and policies.
• Advise on configuration and coding standards.
• Support remediation of configurations not aligned to Service Now best practices.
• Oversee the Sec Ops module focused on core features, integrations, and upstream‑downstream data flows.
• Partner with cybersecurity to design and deliver platforms that improve our overall security posture and enable operational excellence.
• Provide input to platform roadmap for features and capabilities to maximize platform value and build a sustainable platform.

• Typically requires 10+ years relevant experience.

• Minimum of 8 years of experience in a variety of IT architecture and/or IT Service Management roles, with increasing levels of responsibility.
• Understanding and experience implementing and supporting the Security Incident Response and Threat & Vulnerability Management modules of Service Now.
• Strong understanding of the ITIL framework and the ITSM, ITOM, ITAM processes.
• Strong technical foundation in the Now Platform, either as an administrator or developer.
• Knowledge and experience in database design schemas, database modeling, and cloud application technology.
• Requirements gathering and facilitation experience.

• Excellent written and verbal communication.
• Strong collaboration, facilitation, and negotiation skills to successfully partner with a diverse group of stakeholders.
• Experience designing systems to optimize IT operations.
• Relevant professional certification (e.g., ITIL credentials, Service Now certifications), strongly preferred.

4‑year degree or related field or equivalent experience.

Base Pay Range: $126,400 – $210,600.

We are proud to offer a competitive compensation package as part of our Total Rewards, determined by performance, experience, skills, equity, market evaluations and geographic considerations.

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

We look forward to your application.