Sr. Director of Retail Technology, Customer

Sr. Director of Retail Technology, Customer Applications page is loaded## Sr. Director of Retail Technology, Customer Applications locations:
Irving, Texastime type:
Full time posted on:
Posted Todayjob requisition :
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
** Job Summary
** The Sr. Director of Retail Technology – Customer Applications is a strategic and hands-on leader responsible for shaping the digital foundation of Vistra’s retail business. You’ll connect marketing, operations, data, and technology to design and deliver customer-facing systems that power acquisition, engagement, and retention across multiple retail brands. This role is both visionary and practical: you’ll set the long-term architecture and roadmap while guiding teams through real-world delivery and continuous improvement.

It’s about building a future-ready technology ecosystem that keeps pace with how customers live, shop, and interact today.
** Job Description
*** Lead modernization of customer-facing platforms by evolving legacy systems into flexible, cloud-native, API-driven architectures designed to support agentic AI, enabling faster delivery, greater scale, and more intelligent customer experiences.
* Translate strategy into action by developing and executing a three-year technology roadmap aligned with Vistra Retail’s business and growth objectives.
* Drive cross-functional alignment across business, digital, data, and IT partners to ensure priorities, investments, and outcomes move together.
* Champion customer-centric technology that enhances acquisition, self-service, and retention across digital and mobile experiences.
* Cultivate a high-performing, agile organization focused on accountability, collaboration, and technical excellence.
* Partner with technology vendors and integrators to evaluate, negotiate, and deliver solutions that balance innovation with stability and cost-effectiveness.
* Promote architectural best practices that future-proof systems through modular design, cloud scalability, and secure, efficient data flow.
* Manage and deliver secure, reliable, efficient, and effective business technology services
** Education, Experience, & Skill Requirements
*** Bachelor’s degree with 10 or more years of relevant business experience with at least 15 years specific to systems planning, design, and implementation;
* Subject matter expertise:
* Customer facing large scale digital/website/mobile (shopping, ecommerce, service, etc).
* Digital/Website/Mobile Technologies (Sitecore, Adobe, SAP Commerce, etc)
* Marketing Technologies (Adobe, Salesforce, Hubspot, etc)
* Experience modernizing legacy ecommerce/commerce/digital/mobile engines into cloud-native, API-first platforms.
* Proven management and leadership skills for large, enterprise-wide initiatives
* Experience leading enterprise-scale technology initiatives in complex environments.
* Experience managing vendor partnerships, technology budgets, and contract negotiations.
* Superior collaboration, communication, interpersonal, and negotiating skills
* Proven ability to connect business needs to technical solutions, guiding teams through both strategy and execution.
* Strong leadership skills with experience developing and inspiring teams through transformation.
* Exceptional communication and relationship-building abilities; credible across executives, engineers, and business partners.
** Key Metrics
*** Customer Satisfaction – Call Centers and Web/Mobile
* Project Delivery – Defined defect rates, on budget delivery of project, on schedule delivery of project, business satisfaction score with project delivery (to business requirements and outcomes)
* Operations / Systems Availability - % Systems Availability as defined by standard practice
* Recruiting – Ability to recruit and on-board the right resources in timely manner#LI-Hybrid#LI-ND1
** Job Family
** Information Technology
** Company
* * Vistra Corporate Services Company
** Locations
* * Irving, Texas Texas###
* We are a company of people committed to:…