Infrastructure Group Manager - Senior Vice President

The Infrastructure Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team.

The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

• Strategic Oversight of Operational Stability: Providing overarching strategic direction and governance for L3 support for CTS Infrastructure Middleware services for Global Wealth NAM and USPB applications. This role involves ensuring that robust processes, adequate resources, and effective reporting mechanisms are in place to maintain high availability, service quality and mitigate systemic middleware infrastructure risks, like VTM, BCM, FIM, Risk & Control, Compliance etc.
  
  across the entire critical infrastructure. This role also needs to ensure the capabilities and effectiveness of the teams that provide it, including succession planning and knowledge transfer at a broader organizational level.
• Driving Enterprise-Wide Cloud Transformation: Championing and defining the broader strategic roadmap for cloud transformation initiatives, such as the replatforming of traditional infrastructure middleware to Open Shift. This role involves empowering and guiding multiple application teams to effectively implement cloud-first strategies within their respective areas, fostering a culture of innovation, and ensuring consistent adoption of cloud, container, GENAI-based tools, CI/CD, and microservices practices across the organization.
  
  It also includes allocating resources strategically for large-scale transformation projects and ensuring cross-functional alignment.
• Organizational Resource Optimization and Talent Development: Developing and implementing comprehensive strategies for resource allocation and optimization across various managerial functions. This includes ensuring efficient utilization of human capital, preventing burnout across multiple teams by managing inter-team dependencies and workloads, and enhancing overall service quality through strategic talent development and succession planning. The role also involves fostering collaboration among managers to share best practices and resources, ultimately building a resilient and adaptable organizational structure.

• The Infrastructure Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team. The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
• This role will provide overarching strategic direction and governance for L3 support for CTS Infrastructure Middleware services for Global Wealth NAM and USPB applications. This role involves ensuring that robust processes, adequate resources, and effective reporting mechanisms are in place to maintain high availability, service quality and mitigate systemic middleware infrastructure risks, like VTM, BCM, FIM, Risk & Control, Compliance etc.
  
  across the entire critical infrastructure. This role also needs to ensure the capabilities and effectiveness of the teams that provide it, including succession planning and knowledge transfer at a broader organizational level.
• Championing and defining the broader strategic roadmap for cloud transformation initiatives, such as the replatforming of traditional infrastructure middleware to Open Shift. This role involves empowering and guiding multiple application teams to effectively implement cloud-first strategies within their respective areas, fostering a culture of innovation, and ensuring consistent adoption of cloud, container, GENAI-based tools, CI/CD, and microservices practices across the organization.
  
  It also includes allocating resources strategically for large-scale transformation projects and ensuring cross-functional alignment.
• Developing and implementing comprehensive strategies for resource allocation and optimization across various managerial functions. This includes ensuring efficient utilization of human capital, preventing burnout across multiple teams by managing inter-team dependencies and workloads, and enhancing overall service quality through strategic talent development and succession planning. The role also involves fostering collaboration among managers to share best practices and resources, ultimately building a resilient and adaptable organizational structure.

• Develop strategies to meet business strategy goals and demonstrate in-depth understanding of how Technology Infrastructure Middleware (Web & App) integrates within the overall technology function to achieve objectives
• Lead and motivate a team, conducting managerial responsibilities such as performance evaluation and management, employee selection,…