System Analyst II - IM Business

Application System Analyst II - IM Business

Location: Irving, TX

The Application System Analyst II serves as a liaison between system end‑users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high‑quality manner. The Analyst works closely with the Service Desk to respond to service requests, analyze business issues/requirements and workflows, apply application knowledge to meet operational and organizational needs, and implement medium to high‑complexity activities of assigned software with minimal guidance.

The role requires a self‑motivated individual with exceptional communication and interpersonal skills who can work well in team environments.

• Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes.
• Collaborate across project borders with other teams and provide oversight and project management for assigned tasks.
• Utilize application training, web resources, and documentation to guide newer team members and continuously improve expertise.
• Identify opportunities to enhance customer usability, efficiency, and experience; represent user needs in system updates and enhancements.
• Conduct process and requirement analysis, including flow‑chart creation, gap analysis, and stakeholder engagement.
• Communicate complex design and configuration issues clearly to end users and stakeholders, and maintain relationships post‑engagement.
• Participate in strategy discussions, propose options with pros and cons, and make sound decisions under limited information.
• Adhere to organization standards for system configuration and change control.
• Maintain technical proficiency in application‑specific design, configuration, and independent analysis.
• Collaborate with operational leaders to standardize best‑practice workflows and content across ministries.
• Coordinate code changes with vendors for financial and business application issues.
• Identify and resolve infrastructure‑related application issues in collaboration with technical teams.
• Share industry best practices with operational leaders.
• Serve as a liaison between business operations, IT, users, and vendors to resolve issues and problems.
• Follow strict change management processes ensuring proper approval, testing, and validation of system changes.
• Document deliverables for end users and leadership consistently and attentively.
• Proactively troubleshoot and resolve moderate incidents and requests independently.
• Maintain high standards for quality of work for self and others, providing oversight and feedback on team deliverables.
• Manage medium‑complexity projects/requests, proactively evaluating new releases and functionality.
• Complete assigned courses within Health Stream or other tracking tools, and attend required presentations.
• Ensure services contributed to the department’s primary mission.
• Escalate SLA breaches or vendor issues when appropriate.
• Travel and work additional hours as necessary during critical problems.
• Assist in preparing and conducting formal or informal training sessions for users and co‑workers.
• Identify new opportunities, display a can‑do attitude, and handle tough issues.
• Perform other duties as assigned.

• Associate’s or Bachelor’s degree preferred in healthcare, business, or information systems.
• Ability to present complex data meaningfully (e.g., charts, graphs).
• Adaptability to change.
• Strong problem‑solving and multitasking skills.
• Teamwork proficiency.
• Proficiency in Microsoft Word, Excel, PowerPoint.
• Excellent customer service skills.
• Highly effective written and verbal communication and interpersonal skills.
• Strong organizational skills managing multiple priorities.

• 3+ years of relevant experience.
• 2+ years within healthcare, business, or information systems.
• Ability to solve moderate incidents independently.
• Develop new functionality for requests with little direction.
• Experience working in a team, sharing information and assisting junior teammates.
• Detailed healthcare knowledge and systems expertise.
• Ability to make decisions on routine cases.
• Independent judgment with minimal supervision, analyzing variable factors.
• Collaboration with senior team members to develop approaches and solutions.
• Mentoring and training of team members within own functional area.

• Associated certifications in area of focus preferred.
• For Epic Analysts:
  • Certified or proficient in assigned Epic module (must be obtained within 6 months of employment).
  • Certifications or proficiencies must stay current through ongoing version training.

8:00 AM – 5:00 PM, Monday‑Friday

Full Time

Not Applicable

Full‑time

Hospitals and Health Care

Information Technology