IT Support Technician - Bilingual In Spanish

We are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our stores (branches), including but not limited to desktop applications, custom applications, computer hardware , networks equipment and Cisco Webex Desk phones system .

• Setup and configure new computers
• Setup and installation CCTV, network equipment.
• Structured cabling installation .
• Install application software .
• Set up/remove user accounts on systems (network, email, phone, security, etc.)
• Maintain (patches, updates, and fixes) software used on desktop systems including OS, anti-virus and malware protection
• Track and update IT inventory
• Work with vendors to help resolve technical issues
• Perform miscellaneous related duties and other duties as assigned
• Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Cisco p hone setup, Printers, USB devices, like, scanners, digital signature pad, card and finger readers,etc.
• Travel is required to the different states of the United States as well as to the countries in America where Ria has stores.
• Work with the Ria ticketing system , Qualys Dashb oard
• Keep a weekly schedule of the work done in the Ria stores .
• Maintain an inventory assigned to each Ria Store .
• Request replacement through Ria inventory for damaged equipment .
• Support the Technical Support department queue when necessary.
• Verify that all the PCs in the Ria store follow the security agents.
• To provide the necessary support in stores you will have to move between stores, and this would take 60% of the time driving and 40% providing support in stores

• A valid d rive ’s l icensing
• A valid passport is required
• Certificate or Diploma from a Technical School plus one year of directly related experience, preferably certifications in Fundamental or Core (based on the CompTIA career path)
• Excellent interpersonal, verbal, and written skills
• Ability to problem-solve and think creatively
• Experience using Windows 10, and Office 365 a plus
• Ability to work collaboratively and independently on assigned duties
• Ability to multi-task and prioritize assignments.

Do you want to work for Ria Money Transfer?
Be a part of our team that is driven, open, humble and transparent.