IT Infrastructure Analyst

Overview

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven IT Infrastructure Analyst to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you ll enjoy:

• Great Benefits:
  Including medical, vision, dental insurances, amongst others.
• Life Insurance:
  Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off:
  Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan:
  Employer contributions to help you save for the future.

The Infrastructure Analyst is responsible for the administration and support of Pinnacle’s Microsoft 365 and Azure Cloud environments within the SHV Energy global tenant. Working with limited administrative rights in Pinnacle’s Azure subscription and Microsoft 365 services, this role ensures the stability and performance of Active Directory, virtual machines, Azure Virtual Desktops, cloud storage, and Microsoft 365 Exchange assignments and license allocation.

All activities must comply with global platform principles, role-based access control (RBAC), and policy-driven governance established by SHV Energy.

The analyst will execute and automate standard operational tasks, manage incidents, and implement approved changes in accordance with ITIL processes, escalating tenant-level or global platform changes to SHV Energy’s central teams when required.

This position collaborates closely with SHV Energy’s global engineering and governance teams and managed security partners to uphold compliance, security, and monitoring standards (including identity/JML controls, privileged access, and SOC processes). The analyst also partners with local stakeholders to deliver reliable services across U.S. operations while maintaining coordination with teams based in Europe.

• Administration & Support
  • Manage and maintain Pinnacle’s Microsoft 365 services (Exchange Online, Teams, SharePoint/One Drive) and Azure resources (Virtual Machines, Azure Virtual Desktop, storage accounts).
  • Oversee Active Directory and Entra  within delegated rights, ensuring identity integrity and RBAC compliance.
• Operational Stability
  • Monitor system health and performance using Azure Monitor, Log Analytics, and M365 admin tools.
  • Execute and automate routine tasks (e.g., license allocation, VM provisioning) via Power Shell and approved scripts.
• Incident & Change Management
  • Respond to incidents promptly, perform root cause analysis, and implement corrective actions.
  • Process approved changes following ITIL standards and CAB governance, escalating global-level changes to SHV Energy central teams.
• Security & Compliance
  • Enforce least-privilege access, manage Privileged Identity Management (PIM), and support Joiner-Mover-Leaver (JML) processes.
  • Collaborate with managed SOC partners for alert triage and incident escalation, ensuring adherence to global security policies.
• Collaboration & Coordination
  • Act as the local point of contact for infrastructure issues, working closely with global engineering/governance teams in the Netherlands.
  • Partner with U.S. stakeholders to align infrastructure services with business needs.
• Documentation & Reporting
  • Maintain accurate documentation of configurations, runbooks, and change records for audit readiness.
  • Provide regular status updates and performance reports to management.
• Continuous Improvement
  • Identify opportunities for automation,…