Business Analyst- Oracle CX

One of the nation's largest and most prominent values-based youth development organizations. The non-profit organization provides a program for young people that builds character, trains them in the responsibilities of participating citizenship, and develops personal fitness.

• Acts as the liaison between business users and the technical resources on the project team, many of which will be from a Professional Services partner.
• Works with key business users to gather, define, and formally document business requirements.
• Interprets and documents business processes and business rules.
• Provides input to the configuration of products by analyzing requirements and studying system capabilities.
• Provides input to how the business processes may need to change to accommodate the product functionality.
• Provides support to help desk and QA to ensure alignment with requirements.
• Assists in preparing and reviewing announcements and publications related to new systems and features.
• Assists in preparing or reviewing training documentation.
• Guides interpretation of business problems and requirements.
• Reviews project solution to ensure it addresses defined requirements.
• Performs the responsibilities of a project team member.
• Must have strong communication and presentation skills.
• Facilitates work sessions.

• 7+ years as a BA.
• COTS experience.
• Experience working with Professional Services partners.
• Ability to work well under deadline pressures.
• Ability to take complete ownership of their project and drive issues to resolution.
• Flexible.
• Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and Knowledge Management System modules.
• If no direct experience with the Oracle CX CRM and/or Knowledge Management System modules, then experience needed with other vendor CRM, Ticket, and Knowledge Management.

7-9 month contract.

All your information will be kept confidential according to EEO guidelines.