Patient Liaison Associate

Our Patient Liaison Associates are responsible for resolving issues, directing patient inquiries or complaints, facilitating satisfactory resolutions, and follows up to ensure issues have been resolved for specific accounts. We are interested in speaking with candidates who have the capacity to learn our business and who have the communication skills to explain our services to patients during this difficult time in their life.
** Job Responsibilities
** Works assigned tasks, edits, queues and correspondence as assignment in a timely manner.
** Required Qualifications
** 1-3 Years of Medical Billing or Patient Billing experience. Knowledge of:
Medical billing procedures, Explanation of Benefits (EOBs), insurance payment processing, and revenue cycle management.  Demonstrates solid time management skills and organization Strong communication skills and ability to demonstrate patience and empathy.

Ability to work with minimal guidance;
Proactive, motivated self-starter Flexibility and proven ability to handle and manage frequent changes effectively and efficiently Ability to communicate professionally with patients and facilities Ability to multi-task effectively. Basic knowledge of CPT, ICD-10 Knowledge of insurance processing, guidelines and general laws related to all payers.
** Preferred Qualifications
** OR equivalent combination of education and experience Previous experience in customer support/patient advocacy role.

Must possess professionalism, superior organizational skills, communications skills that allow the ability to educate and influence, an unrelenting passion for persistent follow up, and a drive towards problem resolution.

Communication – Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization to achieve the desired results.

Must possess ability to sit and/or stand for long periods of time.

Must possess ability to perform repetitive motion.

Ability to lift up to 15 pounds.
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