Pharmacy Refill Technician

Overview

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by ensuring accurate and timely filling and delivery of specialty medications.

• Show kindness and compassion while providing courteous assistance to patients, providers and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Answer, resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
• Follow through with claim adjudication and troubleshooting and reject codes.
• Partner with pharmacy to ensure proper in-stock of medications.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Properly discontinue patients off service when appropriate.
• Document work appropriately across all systems.
• Manage, organize, and update relevant data using database applications.
• Other duties that facilitate patient access to medications as assigned.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems, recommend improvements, implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.

• State registered pharmacy technician. Nationally certified as a CPhT or equivalent strongly preferred.
• 1+ years of experience as a Pharmacy Technician; 5-8 years preferred. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
• High school diploma or GED required.

Skills: Strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office especially Excel and Word; ability to quickly learn other programs and extract relevant information; strong organizational skills.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

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