Investor Reporting Analyst

Pen Fed is hiring a (Hybrid) Investor Reporting Analyst at our Irving, Texas;
San Antonio, Texas;
Phoenix, Arizona;
Jacksonville, Florida or Tysons, Virginia location. The Investor Reporting Analyst is responsible for managing and delivering various monthly reports to assigned investors. This role focuses on ensuring compliance with investor guidelines, regulatory requirements, and company policies. The Analyst will work closely with loan servicing, accounting, and data management teams to gather and analyze mortgage portfolio data, perform reconciliations, and address investor inquiries while ensuring policies and procedures are maintained and updated in accordance with regulatory, investor, and company guidelines.

An equivalent combination of education and experience is considered.

• Bachelor’s degree in finance, Accounting, Economics, Business Administration, or equivalent years of progressive experience is required.
• 1 to 3 years of experience in investor reporting, or a related role within the mortgage servicing industry is required.
• Proficiency in Microsoft Excel and Office Applications.
• Experience with mortgage servicing software (e.g., Black Knight, MSP) or equivalent years of progressive experience is required.
• Experience with GSE reporting requirements and familiarity with FHA, VA, and HUD guidelines is highly desirable.
• Excellent analytical skills, with the ability to interpret and synthesize complex data into actionable insights.
• Strong communication skills, both written and verbal.
• High attention to detail and accuracy, with strong organizational skills and the ability to manage multiple tasks under tight deadlines.
• Ability to work collaboratively within a team and across departments.

This position will not supervise employees.

There are no additional certifications required.

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

* Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

The ability to travel to various worksites and be on-call is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Investor Reporting:
  • Prepare and distribute monthly, quarterly, and annual investor reports, including remittance reports and loan performance summaries.
  • Ensure all reports comply with investor agreements, GSE (Fannie Mae, Freddie Mac) guidelines, and other regulatory requirements.
  • Collaborate with loan servicing teams to gather accurate data and validate information for reporting purposes.
  • Prepare reports and remit funds associated with the monthly loan activity, payoffs, short sales, and other events to investors.
  • Set-up and maintain investor/pool headers including custodial accounts.
  • Submit turnaround reports to Master Servicer for various investors resolving reporting discrepancies within required timeframe.
  • Basic ability to review and understand servicing agreements to ensure compliance with all GSE and private investors.
  • Effectively analyze, research and work with internal and external business partners for timely and accurate identification and resolution of exceptions.
  • Serve as a point of contact for investor inquiries, providing detailed and accurate information regarding mortgage portfolio performance and reporting.
• Data Analysis & Reconciliation:
  • Analyze mortgage portfolio performance to identify trends, risks, and opportunities for improvement.
  • Perform reconciliations of remittance reports and loan-level data to ensure accuracy and compliance.
  • Investigate and resolve discrepancies in loan data by coordinating with internal teams.
  • Responsible for Pool to Security reconciliation and Test of Expected Cash analysis.
  • Accurately prepare monthly custodial reconciliations within required time frames.
  • Contribute to providing key data points that assist in the preparation of KPI’s or other required management reporting.
• Compliance & Regulatory…