Post Closing Manager

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

- We’ve funded over $100 billion in loans for our customers, more than any other fintech

- Yahoo! Finance - Best Mortgage Lender for First Time Home buyers of January 2025:
Best lender for quick approval

- Yahoo! Finance - Best Mortgage Lenders of 2025:
Best online mortgage lender

- Fintech Breakthrough Award:
Best Lending Innovation Award

- Money Magazine - 8 Best Mortgage Lenders of 2025:
Best for fast closing

- We are Forbes’ Best Online Mortgage Lender for 2023

- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.

We are seeking a results-driven and execution-focused Manager to lead Post Closing operations across multiple interdependent functions, including Pre-Purchase, Collateral, Final Docs, Shipping, Agency Data Delivery, Curtailment Mitigation, and Government Insuring. This leader will be central in managing day-to-day operations, identifying and removing bottlenecks, and ensuring consistent file movement across the post-closing lifecycle. The role demands high agility, visibility into aging loans, and decisive action to resolve escalations before they impact investor delivery or insurability timelines.

• Lead cross-functional operations across Pre-Purchase, Collateral, Final Docs, Shipping, PC Support, Agency Data Delivery, Curtailment Mitigation, and Government Insuring
• Oversee end-to-end pipeline performance and loan aging with a focus on SLA adherence, delivery timelines, and risk mitigation
• Act as the primary escalation point for Post Closing operational issues impacting investor delivery, agency insuring, or data accuracy
• Drive coordination with internal partners (Closing, Servicing, Warehouse Banks, Investor Relations) and external entities (Fannie Mae, Freddie Mac, FHA, VA, and document custodians)
• Ensure accurate and timely data delivery to agencies, mitigating downstream insuring delays or agency rejections
• Implement and oversee controls to prevent curtailments, ensure purchase readiness, and resolve document exceptions proactively
• Manage and coach team across functional areas, ensuring operational alignment, staffing effectiveness, and continuous feedback loops
• Lead performance reviews, hiring, promotions, and discipline actions with a focus on productivity and engagement
• Provide real-time reporting and visibility to executive leadership regarding loan status, team performance, and emerging risks
• Maintain expertise in investor and agency guidelines; communicate and implement changes across Post Closing channels
• Triage escalations, identify root causes, and drive rapid resolution to prevent downstream delivery, insuring, or compliance risk
• Operate effectively across shifting priorities and hybrid workflows while maintaining strict regulatory and data integrity standards

• 5+ years of leadership experience in Post Closing or end-stage mortgage operations
• High School Diploma or GED required;
  Bachelor’s Degree preferred
• Deep understanding of investor delivery, trailing docs, insuring requirements, and data reconciliation
• Expertise in data integrity, curtailment prevention, and insurability standards (FHA, VA, USDA, Fannie, Freddie)
• Experience managing teams in a high-volume, SLA-driven environment
• Deep understanding of delivery, purchase, and insuring readiness
• Proven success in managing both people and processes in a performance-critical role
• Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions
• Demonstrated experience managing multiple pipelines across different loan channels
• Demonstrated experience working in a fast paced and changing environment
  
  Demonstrated experience effectively…