Risk Analyst

Overview

Are you searching for a new opportunity with a great company? Do you have Customer Service, Merchant Services, Bankcard, or Payment Processing Industry work experience? If so, this may be the opportunity you’ve been hoping for.

Gather Resources is looking for a sharp candidate with Payments Industry knowledge and Customer Service experience to work as a Risk Analyst
, support the chargeback process, and protect the client company and its merchants from fraud and financial losses.

The Risk Analyst conducts investigations, including holding funds on merchant deposits and communicating with merchants and agents until the investigation is completed. This department works closely with finance and is the last line of defense in mitigating financial losses to the company, merchants, and partners.

• Review Merchant Exception and Chargeback Reports using an online reporting system to identify and mitigate risk and losses related to merchant credit card transactions processed daily
• When deemed appropriate, conducts investigations on merchant processing and potential chargebacks, including suspending deposits until the investigation is completed
• Collect documentation from merchants to verify information with issuing banks or other outside resources
• Conducts merchant interviews related to investigations and uploads supporting documents
• Communicate with the referring ISO/Agent on the progress of investigations and holds affecting merchants
• Initiate or respond to e-mail communications with other MAC (Merchant Acquiring Committee) members regarding fraudulent or high-risk merchants; share information regarding merchant processing patterns where relevant to prevent further or future losses
• Daily chargeback investigations, communications, and support

• Strong deductive reasoning skills: can infer information gathered from multiple sources
• Ability to identify patterns or recognize anomalies in a fast-paced environment
• Able to read and fully understand personal and business credit reports, and bank statements to assess a merchant’s financial condition and wherewithal
• Knowledge of payment processing and the various departments that connect with risk, such as Underwriting, outside/inside sales
• Knowledge of ACH returns and chargebacks, and how each relates to risk management
• Ability to convey difficult news compassionately in support of building long-term relationships with merchants and ISOs
• Ability to adhere to strict deadlines on financial holds and releases
• Ability to effectively communicate both written and verbal
• 3 years of experience in a Risk Management, Credit Underwriting, Chargeback Support, or Customer Service position, preferably within the payment card industry
• Prior use of transaction monitoring or risk assessment software and reporting tools
• Knowledge of G2 web monitoring systems
• Proficiency with Microsoft Office applications

• Health, Dental, Vision, and Life Insurance
• 401(k) with company match
• Year-end/annual bonus potential
• Generous paid time off and 7 paid company holidays
• Pool table, ping pong table, & other games on-site

• The typical work schedule will be 8 am-5 pm, five days a week, Monday through Friday.
• DFW’s Best & Brightest Companies to Work For (2019, 2020, 2021, 2022, 2023, 2024 Winner)
• Top 10 places to work in DFW
• Inc 5000 List of Fastest Growing Private Companies for 2021, 2022, 2023, 2024

Compensation Range: $20 to $24 per hour

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