Servicing Operations Specialist, Monetary

Servicing Operations Specialist, Monetary

Irving, Texas, United States

Octane is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, OPE and Auto’s - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World and UTV Driver, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, our Company employs 550+ employees and over 30 OEM and 4,000 dealer partners.

This is a servicing-focused opportunity that is essential in the successful facilitation and execution of daily monetary operations. The ideal candidate has outstanding attention to detail, with exceptional research skills, and the ability to handle multiple tasks simultaneously. In this role you will collaborate with colleagues, liaise with other departments, and work closely with your team towards a common goal.

• Process loan payoffs, settlement applications, and ancillary product refunds.
• Perform general payment processing.
• Successful execution and handling of various checks and documentation received on site.
• Work with payment processing vendor in handling a wide variety of payment types.
• Review, set up, and generally coordinate title/lien releases.
• Initiate refund issuance within a wide variety of loan statuses.
• Identify, relay information, and review loan flat cancellations, or net trades/contract proceeds.
• Processing ancillary product refunds including advance and escrow transactions.
• Assist with bank deposits for both customer and non customer payments.
• Reconciliation of payment applications/files.
• Complete account maintenance of loans including debits and credits.
• Review account payments for accuracy, identification of potential discrepancies, and escalate as needed.
• Handling of incoming mail, including payments and other documents.
• Facilitate and tangibly contribute to successful payment processing and deposit operations.
• Reviewing loan documentation and application information within a loan contract, BOS, or other available contracting documentation.
• Ability to master the navigation of multiple internal systems and platforms to investigate and identify relevant payment processing information.
• Reviewing return payments or payment reversals/corrections while providing necessary account maintenance and documentation.
• Process high-volume requests from multiple departments and responding to inquiries.
• Payment corrections such as fee modifications, payment allocations, recovery application, interest corrections, and payment edits.
• Assist with customer information corrections such as addresses, collateral information, and other various functions as needed.
• Documentation analysis and review.
• Occasional phone calls to dealers, banks, and other partners may be needed as applicable.
• Comply with all federal and state-specific laws and regulations.

• 1-5 years of experience in a payment processing, accounting, or lending oriented role required, or college equivalent experience.
• Experience and understanding of deposit operations and accounting functions including Lockbox is required.
• Experience in consumer, secured, and/or retail installment loans is strongly preferred.
• Autonomous proficiency in monetary focused processes, to a level requiring minimal intervention, is required.
• Experience in workflow facilitation and completing assigned workloads/queues.
• Associate’s/Bachelor’s Degree preferred.

• Proficient in Microsoft Office Suite (Word and Excel) and or Google Workspace i.e., G-Suite (Docs & Sheets).
• Experience with Docu Sign, internal LOS, Loan Pro, and Right Signature required.
• Mastery of web-based loan servicing systems of record.
• Experience with payment reconciliations.
• Familiarity in trends/data reviews.
• Exceptional accuracy and attention to detail are a must.
• Health Care Plans (Medical, Dental & Vision) and benefits listed below.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.