Cell Phone Repair Technician

CELL PHONE REPAIR TECHNICIAN

Since its inception in 2009, uBreaki

Fix has grown to more than 600 stores in markets across the U.S., Puerto Rico and Canada. We’re currently looking for new members to join our team. Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual with great customer service and sales skills? Do you enjoy working with smartphones and computers?

Join one of the largest and most reputable smartphone repair companies in the US.

The unrelenting commitment to customer satisfaction shown by uBreaki

Fix has driven its nationwide growth. uBreaki

Fix offers a low price promise and a 90-day repair guarantee. We repair devices including iPhones, Samsungs, LGs, Nexuses, HTCs, Droids, Xboxes and Play Stations, as well as cameras, laptops and computers. From water damage or shattered displays to complex issues, uBreaki

Fix provides fast, affordable, reliable repair solutions with most repairs completed while you wait. Visit  for more info.

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction in-store. This position will also be a mobile tech which would travel to customer locations and complete repairs at the customer’s site. The repairs will be scheduled Monday through Sunday from 7AM-9PM. A corporate vehicle will be provided for the technician to drive to the job sites.

• Safely travel to customer sites and arrive within the scheduled appointment window.
• Inform customers of job status (En route, Arrived, etc.).
• Diagnose, troubleshoot, and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non-technical, easy-to-understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreaki
  
  Fix quality standards.
• Greet customers in a friendly manner and maintain a positive work environment.
• Answer phone calls with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding van stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintain the cleanliness and professional appearance of the repair van.

Note:

The statements describe the general nature and level of work and are not intended to be an exhaustive list of duties. They may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/V.

• Must be able to repair Cell Phones and other devices.
• Outstanding customer service skills.
• Excellent technical, problem-solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well individually.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.
• Valid Driver's License.
• Ability to pass Driving, Drug, and Background Screening.

• Experience repairing electronics, smartphones, PC/MACs, and game consoles.
• Previous experience working at a retail electronics store.