Regional Market Services Engineer

Regional After Market Services Engineer

Ensure top-quality tool repair, cost control, and technician excellence across the Hilti North America service region. The Regional After Market Services Engineer is responsible for managing all tool service relevant tasks within TTM (Time to Market) projects in the service region (Hilti North America).

Lead a high level of quality within the tool repair process while controlling costs (COGS & OPEX). Develop programs to ensure consistent, continual training of all repair technicians to achieve a high level of competence and repair standard execution in the service region.

• Support global TTM projects with technical input from the regional service area.
• Manage the introduction of new tools to ensure the Tool Service Centers (TSCs) are equipped to service.
• Participate in Global and local Workbench Summits to develop and support global repair standards.
• Manage implementation within region (W1) of repair standards.
• Interface between global Tool Services Engineering and regional TSCs on technical repair topics.
• Analyze quality and cost repair data, identify opportunities for improvement, and implement actions.
• Point of contact for quality sensing, tool product complaints, early warning system for INPs.
• Master trainer for the regional tool service area, including developing and executing training concepts.
• Define and drive implementation of actions to ensure best economical repair by balancing quality, COGS, and repair time.
• Work closely with the Regional Process Manager to update and maintain an efficient workbench set-up.
• Work closely with the spare parts material managers to ensure appropriate level of parts inventory to deliver consistent, high levels of service for our customers while minimizing obsolescence.
• Additional duties as assigned.

• Bachelor’s degree in engineering required (specifically electrical or mechanical).
• 3 years of experience performing mechanical or electrical repairs preferred.
• In-depth knowledge of all technical repair issues.
• Solid understanding of the TTM process and the introduction of new products (tools).
• Strong understanding of repair processes and quality management.
• Strong conceptual competence and organizational skills.
• Understanding of organizational needs based on customer requirements.
• Basic knowledge of Hilti tool applications.
• Ability to identify problems, perform root cause analysis and define/implement sustainable solutions.
• Strong communication skills (written and verbal).

We’re a big company with a family‑owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.

In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.