Senior Member

Senior Member Services Role, $28-$30/hr.

• Excellent communication skills (Verbal and Written)
• 4+ years phone and email support for products (solving problems that are not black & white - may take days to solve due to research to find answer)
• Must be customer service first mentality (shown by experience), professional and flexible. Have external client facing experience.
• Professional phone presence with the ability to represent the company’s values and tone.
• Call center environment experience

This position will have 6 weeks of training from 8am – 5pm.

Once training is complete, they will work on a schedule of

• 7am – 4pm,
• 8am – 5pm or
• 9am – 6pm.

This position works with providers, suppliers, and internal & external customers via email and phone. The right person will understand how to read between the lines on what a customer is asking or having trouble with. They will be good at asking the right questions to pull the information out of the client/member. This is a contact center position that provides customer service and technical support.

Former Help Desk can be useful but this person must have been a product service in a call center environment. They will go through weeks ( approx. 6 weeks) of training. They need to be able to retain information about a large number of products and also be able to research to find solutions, if they do not know the answer.

This position is customer facing so verbal communication, grammar, etc. are very important.