Bilingual Consumer Call Center Agent

Bilingual Consumer Support Specialist

Location: Irving, TX (100% Onsite)

Type: Temp-to-Hire

Compensation: $19.00 - $21.00/hr (Based on experience)

Schedule: Monday - Friday (Shifts between 7:30 AM - 6:00 PM; preference for the closing shift)

Position Overview

Our client is seeking a detail-oriented and professional Bilingual Consumer Support Specialist to join their team in Irving. In this role, you will act as a primary point of contact for external consumers, helping them navigate credit and consumer report inquiries while ensuring strict adherence to federal regulations. This is an excellent opportunity for a candidate with strong critical thinking skills who thrives in a fast-paced, compliance-driven environment.

Key Responsibilities

• Consumer Advocacy & Guidance: Assist external consumers with concerns and inquiries. Clearly explain credit/consumer report content, as well as Reseller and Credit Reporting Agency (CRA) requirements.
• Dispute Resolution: Research and process consumer disputes received via phone, mail, fax, and email in accordance with FCRA guidelines.
• Information Management: Fulfill consumer requests for file disclosures and report copies while maintaining meticulous data entry, logs, and records.
• Security & Compliance: Perform rigorous security authentication to safeguard and maintain confidentiality.
• Operational Excellence: Utilize multiple software systems simultaneously to meet individual performance metrics and department quality standards.
• Collaboration: Refer complex inquiries to senior staff or secondary sources when necessary and assist with additional departmental duties as assigned.

Candidate Qualifications

• Education: High School Diploma or GED equivalent required.
• Experience: 1+ years of related professional experience with a proven track record in high-level customer service.
• Communication: Strong verbal and written communication skills; ability to convey complex information clearly and concisely.
• Technical Skills: Proficient in MS Office with fast and accurate typing skills.
• Soft Skills: High level of critical thinking, judgment, and the ability to apply "common sense" problem-solving in high-pressure situations.
• Organization: Exceptional time management and the ability to multitask in a flexible, changing environment.
• Bilingual Skills: Proficiency in Spanish is a significant plus.

Pride Staff Financial

Pride Staff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

• A professional, supportive team environment
• Representation to North Dallas' top employers
• Full medical benefits package
• Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas' Best Places to Work!

Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and Mc Kinney

Compensation / Pay Rate (Up to): $19.00 - $21.00