Order Management Specialist

Prepared Date: 9/7/2025

Job Title:

Order Management Specialist

Report to:
Assistant Manager - Logistics

Division:
Logistics

FLSA Status:
Non-Exempt

Location:

Dallas

This position is responsible for supporting the company’s customer service and logistics activities, including order entry, EDI processing, inventory issue discovery, data synchronization, and other order management duties. Provides excellent customer service by responding promptly to inquiries. Supports the relationship between the sales team and retailers/distributors.

• Process customer orders with a high degree of accuracy.
• Processes incoming EDI, email, and fax orders; provides BOL/release orders in the system to ensure timely delivery of orders.
• Issues invoices to customers after shipment; comprehends and compares open order status against the Daily Sales Report and reports any issues to the direct supervisor.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.

• Data entry and transmission of EDI documents, identify and resolve EDI issues, and upload GDSN product data to meet customers’ requirements.
• If not EDI customers, send PDFs via email.

• Support logistics managers by monitoring inventory levels of products to reduce out-of-stock and excess stocks.
• Track incoming shipments with members of the Logistics Team and participate in Inventory Allocation strategy discussions.

• Communicate with customers on discrepancies, order conflicts, and shipping delays.
• Follow up to ensure customer issues are resolved promptly and thoroughly.
• Provide exceptional customer service by responding promptly to customers’ inquiries and concerns.
• Effectively manage the customer relationship database, including a complete understanding of the customer’s logistical/supply chain requirements, preferred communication method, and resolution of issues.

• Report all incidents quickly to eliminate problems, and communicate with Management regularly.

• Promote and maintain all relevant policies and procedures and participate in the Product Recall process.

• Be flexible in work assignments, cover for other staff as needed, and accomplish related tasks on time when reasonably requested.

• Attain job-related certification; keep up on related trends; and apply that knowledge to the job.

• Listen to feedback from peers, supervisors, and customers, and use such feedback to improve work performance.

• Examine work processes, research procedures, administrative procedures, etc., and recommend changes where appropriate.

• The position requires the ability to regularly talk and/or hear; sit, stand, walk, use hands to finger, handle, or feel, and reach with hands and arms; occasionally stoop, kneel, or crouch.
• Requires the ability to read and analyze written information on a computer terminal; vision abilities such as close vision, peripheral vision, depth perception, and the ability to adjust focus.
• May occasionally lift, carry, push, pull or otherwise move objects of at least 30 pounds.

Noise level in the work environment is moderate (i.e., working in a business office with computers, printers, phones, etc.). The staff member is required to work overtime when needed.

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or government regulations in English.
• Write reports, business correspondence, and procedure manuals in English.
• Effectively present information and respond to questions from staff, customers, and the general public in English.

• Calculate figures and amounts such as discounts,…