Customer Service Representative

Overview

GENERAL DESCRIPTION (Summary, Scope, Purpose):
Under limited supervision, the Customer Service Representative is responsible for providing superior customer service to customers and insurance agents. This position answers incoming calls and makes outbound calls to assist customers and agents with obtaining appropriate insurance documentation. The ideal candidate will educate the caller as to what documentation is needed to satisfy the customer’s loan agreement. The representative will accurately complete loan transactions as necessary, maintain customer privacy and confidentiality in accordance with policies and procedures during inbound and outbound calls, provide quality customer service with timely resolutions, and educate callers as to why documents are required for their loan.

Successful candidates can work in a fast-paced environment with high attention to detail to achieve individual and team production and quality results.

HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Our outsourced insurance tracking, blanket, and impairment programs address lending risk comprehensively for portfolios including real estate, auto, watercraft, RV, powersport, or equipment. We tailor solutions to create a unique strategy for each client and portfolio.

Across our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that positions our employees for longevity and success. HUB invests in its employees and provides continuous opportunities for growth and development. Our entrepreneurial culture empowers our people to make the best decisions for customers and the organization, expanding the industry knowledge of insurance professionals to better serve clients.

We offer competitive and flexible benefits options that evolve with your needs. Join us to create a future that combines a diverse, challenging work environment with financial security and career satisfaction.

• Field inbound and outbound calls to customers and insurance agents while providing superior customer service across all escrow and non-escrow insurance products.
• Key in and validate data received to update loan records.
• Match insurance documents to loan records in the Miniter Ecommerce System.
• Train to additional supplemental processes based on business needs.
• Adhere to the Daily Workflow Schedule outlining job responsibilities and daily production goals.
• Actively participate in all training sessions, team meetings, department meetings, and One-on-one meetings.
• Participate and/or collaborate in assignments and special projects.
• Attend industry-related continuing education training and courses.
• Other responsibilities as directed.

The essential duties described are a general overview and not an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, balance workload, or peak periods.

• Required:
  
  10 key typing; minimum 32 WPM
• Required:
  
  Reading comprehension; understanding company manuals step-by-step
• Required:
  
  Working knowledge of Windows environment and Office software
• Required:
  
  Organizational skills
• Testing of skills may be required
• Demonstrates sound judgment and decision-making
• Strong reasoning and problem-solving abilities
• Ability to multi-task
• Excellent time management and organization
• Ability to work independently and with others
• Willingness to utilize company systems and software
• Willingness to attend educational classes is desired

• None required

• HSA and PPO Medical plans available through Blue Cross Blue Shield of Illinois (BSBCSIL)
• FSA available
• Dental plans through BCBSIL
• Vision insurance through VSP
• Employer-paid Short Term Disability
• Employer-paid Life Insurance – 2x your salary
• 401k with company matching
• 10 paid holidays
• Floating holidays and personal days
• Accrue vacation and sick time from day 1
• Tuition reimbursement

• Laptop
• Mo…