Charity Support Associate

Charity Support Associate

Join to apply for the Charity Support Associate role at Envision Executives

We are looking for a customer service oriented support role to assist and manage non profit marketing campaigns throughout the area. Candidates should have a fundraising spirit and philanthropic heart and will be the liaison between the charity and the public.

The Charity Customer Support Representative will provide fundraising and donation information to the community and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• Identify and assess donors’ needs to achieve satisfaction
• Generate fundraising donations and leads
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle question, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies in conjunction with our charity bylaws and guidelines
• Take the extra mile to engage donors and educate on behalf of the charity

• Proven customer support experience or experience as a client service representative
• Philanthropy experience, charity experience or any form of helping others
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

Entry level

Full-time

Other

Marketing Services