Entry-Level Auto Finance Representative

Entry-Level Auto Finance Representative We are hiring for two key roles:
Customer Accounts Representative and Customer Care Representative
. Candidates should be open to either position and will receive cross-training across departments. Customer Accounts Representative

Schedule:

• Monday - Friday: 8:00 AM - 5:00 PM
• Two late nights per week (11:00 AM - 8:00 PM; never on Friday)
• Every other Saturday: 8:00 AM - 12:00 PM
• One week per month: 7:00 AM - 4:00 PM with Saturday 7:00 AM - 12:00 PM

What You'll Do:

• Make courtesy calls to customers who are 1-29 days past due on a payment
• Help customers with:
  • Adding or updating payment methods
  • Setting up auto‑pay
  • Resetting passwords
• Heavy collections are handled by another department

Schedule:

• Monday - Friday: 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM
• One Saturday per month: 8:00 AM - 12:00 PM

What You'll Do:

• Answer inbound calls and assist customers with:
  • Account questions
  • Payment options
  • Title requests
  • Website login issues

• Bachelor's degree is required
• 1+ year of customer service experience (call center experience preferred)
• Strong communication and problem‑solving skills
• Ability to learn quickly and pay attention to detail
• Basic computer skills and data entry experience

Experience Level: Entry-Level

Job Type &

Location:

Contract-to-Hire | Onsite in Irving, TX

Pay & Benefits:

• Starting pay: $18.50 - $23.50/hr
• Benefits may include:
  • Medical, dental & vision
  • 401(k)
  • Life insurance
  • Disability coverage
  • Health Spending Account (HSA)
  • Paid time off

Final date to receive applications:
This position is anticipated to close on Jan 29, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.