Customer Service Associate

Be the Voice That Keeps the Process Moving

A national workforce solutions organization supporting real estate and appraisal services is seeking a Customer Service Associate to join its credit solutions team in Irving, Texas. This non-entry-level opportunity is ideal for a customer service professional who thrives in fast-paced, production-driven environments and excels at resolving complex issues while delivering best-in-class service by phone and email.

• Schedule: Monday-Friday, 10:00 AM-7:00 PM
• Pay Rate: $17 per hour
• Employment Type: Temp-to-hire
• Location: Onsite in Irving, TX

This role offers a strong foundation for career growth within a collaborative and performance-driven environment. Employees enjoy weekly pay and access to a comprehensive benefits package that includes medical, dental, vision, and life insurance, a 401(k) retirement plan, short-term disability coverage, employee discounts, and additional resources designed to support long-term success and stability.

• Manage post-delivery appraisal revision requests and escalated transactional issues
• Own the order fulfillment process from order entry through completion
• Maintain and manage a pipeline of appraisal orders using a queue-based system
• Collaborate with internal teams, clients, vendors, appraisers, and underwriters to resolve issues efficiently
• Monitor and respond to inbound phone calls from clients and vendor partners
• Maintain ongoing communication regarding order guidelines, appraisal performance, and client requirements
• Review appraisal reports and guide appraisers on proper methodology and compliance
• Research and identify property- or appraisal-related issues
• Proactively resolve post-delivery client requests as they arise
• Accurately document all escalations and transactions within the system of record
• Partner with Vendor Managers, Field Appraiser Managers, and Client Management teams to support pipeline operations

• Prior customer service experience in a non-entry-level role
• High school diploma or equivalent
• Up-to-date resume reflecting customer service experience
• Strong verbal and written communication skills
• Professional phone presence with a customer-first mindset
• Strong attention to detail with the ability to multitask and manage competing priorities
• Critical thinking and problem-solving skills
• Proactive, driven, and self-motivated work style
• Ability to collaborate effectively in a team-oriented environment
• Proficiency with basic computer applications
• Experience in a fast-paced, production-driven environment preferred
• Ability to lift up to 50 lbs
• Ability to comfortably sit and/or stand for the duration of an 8-hour shift

If you are a motivated customer service professional looking for growth, stability, and the opportunity to make an impact in a high-volume operational environment, this role could be the right fit.

Click Apply Now to be considered for this Customer Service Associate opportunity.
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Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at  By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners.

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