Call Center​/Party Planner

Job Description

Join to apply for the Full-Time Call Center/Party Planner role at CEC Entertainment
.

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose is to create the best place for kids and families to eat and play.

• Able to work a flexible schedule, including weekends, to support business needs.
• Takes incoming telephone calls from our Chuck
  
  E. Cheese guests and/or delivers scripted or non-scripted messages to customers via telephone during designated hours.
• Responds appropriately to our Chuck
  
  E. Cheese guest objections and questions.
• Delivers accurate description of service regarding birthday parties and fundraising campaigns.
• Records each call by accurately documenting status and comments in the appropriate database or platform.
• Maintains a high level of service with our Chuck
  
  E. Cheese guests and strives to exceed performance targets.
• Develops and maintains productive working relationship with our other Chuck
  
  E. Cheese rockstar members.
• Promotes and maintains a positive, professional image.
• Performs other duties and aid co‐workers as directed by the immediate supervisor or other members of our Corporate Management Team.

• High school diploma or equivalent required; some post high school education desirable.
• 1 year of customer service, administrative and/or sales experience required.
• Call center experience a plus.

• Clear verbal communication, written communication, and reading comprehension in English.
• Basic computer skills (typing 35 wpm, data entry, Internet navigation, Microsoft Windows and e‑mail).
• Basic use of standard office equipment (telephone, computer).
• Strong interpersonal and customer service skills with a sales mentality.
• Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.
• Application of good judgment and decision making.
• Ability to work efficiently both independently and as part of a team.
• Ability to prioritize work to meet deadlines and productivity goals.
• Ability to work under pressure and cope with stress effectively.

• Must be able to sit in a chair for extended periods of time.
• Must be able to regularly speak and hear via telephone headset.
• Must be able to regularly type on a keyboard and use computer mouse.

• Work Today, Get Paid Tomorrow program – don’t wait between paychecks.
• Employee meal discounts.
• Perks & discount programs.
• Employee referral program.
• CEC Cares Fund (assistance during catastrophes).
• Medical benefit options, 401(k) and more.

At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identity, gender expression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CEC Entertainment, LLC is a nationally recognized leader in family dining and entertainment, operating the iconic Chuck E Cheese, Peter Piper Pizza, and Chuck’s Arcade brands. Chuck E Cheese celebrates over half a million birthdays annually, creating joyful memories through food and play while prioritizing safety through programs such as Kid Check® and community support. The company operates nearly 600 Chuck E Cheese locations and more than 120 Peter Piper Pizza venues across 45 states and 18 countries, fostering a culture of diversity and inclusivity.

Entry level

Full‑time

Other – Restaurants

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