Charity Support Associate

We are looking for acustomerserviceorientedcustomersupport, assist and to manage non profit marketing campaigns throughout the area. Candidates should have a fundraising spirit and philanthropic heart and will be the liaison between thecharityand the public!

The Charity Customer Support  Representative will provide fundraising and donation information to the community and resolve any emerging problems that ourcustomeraccounts might face with accuracy and efficiency. The best

Customer

Support Representatives and Managers are genuinely excited to help customers. They’re outgoing, engaging, patient, empathetic, and passionately communicative. The target is to ensure excellentservicestandards, respond efficiently tocustomerinquiries and maintain highcustomersatisfaction. This is a social role type someone who loves to talk to people!!

• Identify and assess donors’ needs to achieve satisfaction
• Generate fundraising donations and leads
• Build sustainable relationships and trust withcustomeraccounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle question, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records ofcustomerinteractions, processcustomeraccounts and file documents
• Follow communication procedures, guidelines and policies in conjunction with ourcharitybylaws and guidelines
• Take the extra mile to engage donors and educate on behalf of the charity!

• Provencustomersupportexperience or experience as aclientservicerepresentative
• Philanthropy experience,charity experience or any form of helping others!
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, andmanagetime effectively