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Technical Support Cloud Computing

Senior Manager, GenAI-Driven Customer Experience Transformation

Job in Irving, Dallas County, Texas, 75084, USA
Listing for: Accenture
Full Time position
Listed on 2026-01-07
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, Cloud Computing
Job Description & How to Apply Below
A leading global consulting firm in Irving, Texas is seeking an expert in customer support and contact centers to drive customer service transformation. You will evaluate and enhance client solutions, quantify business impacts, and lead teams in redesigning processes and technology capabilities. Ideal candidates have over 10 years of customer support experience and familiarity with Salesforce and cloud technologies. Strong leadership and analytical skills are essential for this role, which embraces collaboration across various teams.
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Position Requirements
10+ Years work experience
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