Part-Time Call Center​/Party Planner

Overview

At CEC Entertainment, we build careers around great food, family, and fun. Our purpose and our passion is to create the best place for kids and families to eat and play.

Job Description

CEC Entertainment is currently recruiting Part-Time Call Center/Party Planners to join our team. We are the premier family dining and entertainment restaurant in the WORLD, supporting birthday and party celebrations with a passionate team of sales professionals. Hours of operation are 9:00 AM to 7:00 PM. Must have open availability for evenings and weekends.

We offer a fun and rewarding environment with set schedules, monthly contests, a casual dress code, a 50% meal discount in DFW, and are a Work Today, Get Paid Tomorrow employer.

• Able to work a flexible schedule, including weekends, to support business needs.
• Take incoming telephone calls from Chuck
  
  E. Cheese guests; discuss location information, options for birthday parties, and organizational parties; assist guests in scheduling fundraising events.
• Respond to guest objections and questions.
• Deliver accurate descriptions of services regarding birthday parties and fundraising campaigns.
• Record each call by accurately documenting status and comments in the appropriate database or platform.
• Increase birthday party sales by delivering excellent customer service and upselling party package options.
• Minimize guests' hold times by following all processes.
• Performs other duties and aids co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.

• High school diploma or equivalent required. Post-high school education is a plus. In lieu of an H.S. Diploma and 1-year experience, a candidate may currently have been enrolled in a High School Vocational Program or attending College.
• 1 year of call center/customer service experience highly preferred.
• Call Center experience is a plus.

• Clear verbal communication, written communication, and reading comprehension in English and Spanish required.
• Basic computer skills (typing ~35 wpm, data entry, Internet savvy, MS Windows, Outlook).
• Strong interpersonal and customer service skills with a sales mentality.
• Ability to interpret information, demonstrate problem-solving skills and analytical thinking.
• Ability to work under pressure and maintain a friendly, customer-service oriented persona.
• Ability to work independently and as part of a team.
• Ability to prioritize work to meet deadlines and productivity goals.
• Must be able to sit for extended periods of time.
• Must be able to regularly speak and hear via telephone headset.
• Must be able to regularly type on a keyboard and use a mouse.

• Work Today, Get Paid Tomorrow program. Don’t wait between paychecks anymore.
• Employee meal discounts
• Perks & Discount programs
• Employee Referral Program
• CEC Cares Fund (program to assist employees during catastrophes)
• Voluntary Medical benefits offered.

At Chuck

E. Cheese, we care about the safety and health of our guests and employees. We have rigorous health and sanitation standards, and our operational procedures are designed to meet or exceed local requirements and protect the health of our teams and guests.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Diversity, Inclusion, Culture

The Company:

CEC Entertainment, LLC ("CEC"), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating Chuck

E. Cheese, Peter Piper Pizza and Chuck's Arcade brands. Chuck

E. Cheese celebrates birthdays annually, dedicated to creating joyful memories through fun, food, and play. The company operates nearly 600 Chuck

E. Cheese locations and over 120 Peter Piper Pizza venues across 45 states and 18 countries. Learn more at  and

Benefits:

CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees, along with job training and career growth opportunities. Chuck

E. Cheese is a Work Today, Get Paid Tomorrow employer.

As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identity, gender expression, sexual orientation, national origin, religion, age, disability, pregnancy, veteran status, or any other protected class.