Data & Operations Analyst

Locations:
Fort Myers, FL Irving, TX, or Stamford, CT About the team:

The Global Retention Programs team at Gartner is seeking a talented operations analyst to join our team. The Global Retention Programs team are experts in ensuring that Gartner’s largest clients retain and grow their business with the company. The team acts as internal consultants to Sales and Service leaders, and also plays a critical role in providing Gartner’s Operating Committee with regular recommendations, insights and opportunities to shape the company’s retention and growth strategy.

• Creatively solve open-ended operational problems across all phases of the project lifecycle: understanding business challenges, proposing and architecting technical solutions, data wrangling & cleaning, exploratory data analysis, feature engineering, model selection and development, model validation, and model operationalization

• Develop actionable insights that influence delivery of exceptional client service by integrating observations about client needs and internal processes and capabilities. Present insights and recommendations to cross‑functional partners.

• Leverage Python and SQL as well as Excel expertise to support the business in analyzing problems; leverage techniques from machine learning/AI, natural language processing, and statistical modeling to solve challenging business problems.

• Effectively communicate complex technical solutions and analytical results to both technical and non-technical stakeholders, ensuring alignment and understanding.

• Collaborate cross‑functionally with business stakeholders, IT, and Project Management teams to design, develop, and deliver solutions that have a measurable business impact.

• Bachelor's degree in Statistics, Mathematics, Computer Science, or a related quantitative field and 4-5 years of data analysis experience; or Master's degree and 2-3 years experience.
• Proficiency in Python (including core data manipulation libraries – Pandas/Polars, Num Py, etc.) and SQL; working knowledge of Excel.
• Experience working with AI tools and APIs to enhance data workflows.
• Demonstrated ability to write and maintain production-quality code for data cleaning, transformation, and analysis.
• Practical understanding of statistical principles and their applications; practical experience with core statistical modelling/ML methods.
• Ability to thrive in a fast-paced environment, managing multiple priorities and delivering high-quality results within established timelines.
• Exceptional communication skills, with the ability to convey complex technical concepts to diverse audiences and influence key stakeholders and leaders across the organization.

At Gartner, Inc. (NYSE:

IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to…