National Account Manager

Overview

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven National Account Manager to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!

Why Join Pinnacle Propane?

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you ll enjoy:

• Great Benefits
  :
  Including medical, vision, dental insurances, amongst others.
• Life Insurance
  :
  Financial protection for you and your family.
• Community Volunteering Day
  : A paid day off to give back to the community and make a difference.
• Paid Time Off
  :
  Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan
  :
  Employer contributions to help you save for the future.

Position Summary

The National Account Manager is a hunter-focused role, responsible for prospecting, landing, and developing large, multi-site national accounts. This position requires continuous outbound activity, including cold calling, prospecting, and executive-level engagement, to identify and close National Accounts. Once an account is secured, the NAM owns the national commercial relationship, ensuring centralized negotiations, consistent pricing and terms, coordinated expansions, and contract renewals across multiple states and locations.

Responsibilities

• New Business Development – Actively hunt and prospect large, multi-site, multi-state customers.
• Perform continuous outbound outreach, including cold calling and targeted prospecting.
• Identify and engage decision-makers at the executive, procurement, and operations levels.
• Lead discovery, qualification, negotiation, and closing of national account agreements.
• Develop and execute annual strategic account plans, outlining growth targets, expansion opportunities, and risk mitigation strategies for each national account.
• Participate in ongoing training and industry forums to stay current on best practices in strategic account management and relevant market trends.

National Account Ownership

• Own the national relationship once the account is closed.
• Serve as the single point of accountability for the customer at a national level.
• Build long-term executive relationships to ensure retention and growth.
• Serve as the escalation point for complex customer issues, coordinating with service, operations, and technical teams to ensure timely resolution and customer satisfaction.
• Ensure all national account agreements comply with company policies, legal requirements, and industry regulations; maintain accurate records of contracts and communications.

Centralized Negotiations & Expansion

• Liaise with internal teams regarding national pricing, commercial terms, and contract structures.
• Ensure a single, unified negotiation when customers add new locations.
• Coordinate national expansions while avoiding fragmented local agreements.
• Lead cross-functional project teams for major account implementations, expansions, or renewals, ensuring alignment across sales, operations, legal, pricing, and marketing.

Contract Renewals & Retention

• Centralize and manage national contract renewals.
• Monitor account performance and consumption trends.
• Proactively address churn risks across all locations.
• Leverage CRM and analytics tools to track account health, identify trends, and forecast future needs; present actionable insights to leadership and cross-functional teams.

Cross-Functional Alignment & Team Liaison

• Work closely with RAMs, Service Centers, Legal, Pricing, Operations, and Marketing.
• Ensure local execution aligns with national agreements and strategies.
• Act as the “quarterback” for national accounts, coordinating efforts across sales,…