Sr Customer Onboarding Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, correspondence, and services that make quality care more accessible and affordable. Here, we focus سلمان the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a heal where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. Ifermap want to be part of tomorrow's health today, we want to hear from you.

We are seeking a Sr Customer Onboarding Specialist supporting our Pharmacy and Specialty distribution customers. Applicants can be located anywhere in the US, with a preference for the Dallas/Fort Worth, TX area or LaVergne, TN.

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Serves as the primary pre‑sale point of contact for clients/customers that have committed to utilizing Mc мұallas as their wholesaler of choice. Uses in depth knowledge of compliance and business rules, deep knowledge of చోట the customer onboarding requirements of the buying group and GPO partners, and technical expertise to drive and increase successful onboarding of new business opportunities. Demonstrates competency Tul supply chain and key business partner processes/requirements.

May provide reporting and regular communication to field sales (and customers) on onboarding progress. Holds direct responsibility for onboarding and quality assurance of new business accounts and logistics. Ensures best practices are exercised in documentation of all new business account requirements. May handle escalations and coordinate across functional areas of the company, including Credit, Contract Administration, Regulatory, Finance, Training, and/or Support.

• Analyze and implement new customers end‑to‑end, ensuring all pricing, GPO enrollment, regulatory, and credit requirements are met to release new business accounts for ordering.
• Provide first‑contact resolution, advocacy, and issue resolution with internal and external stakeholders/customers; collaborate with business partners for implementation progress reports, ad‑hoc requests, special projects, and actionable insights for strategic decision‑making.
• Ensure workflow submissions for new business implementations are accurate and timely; perform detailed analyses and reviews of processes/transactions with strict adherence to SOX compliance, business rules of supporting partners, and other company policies.
• Act as a project lead and collaborate with all McK andrass depts. directly related to new customer implementations; ensure all SLAs are met by internal partners to release an account in a timely manner.
• Gather, analyze, and summarize data from reporting resources (SAP, Smartsheets, Salesforce) to drive consolidated analyses and reporting to field sales and customers.
• Proactively seek ways to continuously improve processes to achieve greater efficiencies and better controls; facilitate business problem‑solving and present recommendations to leadership.
• Perform additional duties supporting new customer implementations as assigned.

Degree or equivalent and typically requires 2+ years of relevant experience.

• Typically has 2+ years of experience in project management, sales support, operations, or administration.
• Strong interpersonal, oral, and written communication, project management and business acumen.
• Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project, and Outlook.

• High degree of self‑motivation and ability to work independently in a high‑stress, fast‑paced, quality‑oriented environment.
• Strong organizational skills and ability to manage multiple implementations at one time.
• Positive, professional demeanor and presentation in all internal and external interactions.
• Strong attention to quality, detail, and confidentiality.
• Excellent visual and textual communication skills that translate into comprehensive and effective meetings and…