Post Closing Manager

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible.

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.

We are seeking a results-driven and execution-focused Manager to lead Post Closing operations across multiple interdependent functions, including Pre-Purchase, Collateral, Final Docs, Shipping, Agency Data Delivery, Curtailment Mitigation, and Government Insuring. This leader will be central in managing day-to-day operations, identifying and removing bottlenecks, and ensuring consistent file movement across the post-closing lifecycle. The role demands high agility, visibility into aging loans, and decisive action to resolve escalations before they impact investor delivery or insurability timelines.

• Lead cross-functional operations across Pre-Purchase, Collateral, Final Docs, Shipping, PC Support, Agency Data Delivery, Curtailment Mitigation, and Government Insuring
• Oversee end-to-end pipeline performance and loan aging with a focus on SLA adherence, delivery timelines, and risk mitigation
• Act as the primary escalation point for Post Closing operational issues impacting investor delivery, agency insuring, or data accuracy
• Drive coordination with internal partners (Closing, Servicing, Warehouse Banks, Investor Relations) and external entities (Fannie Mae, Freddie Mac, FHA, VA, and document custodians)
• Ensure accurate and timely data delivery to agencies, mitigating downstream insuring delays or agency rejections
• Implement and oversee controls to prevent curtailments, ensure purchase readiness, and resolve document exceptions proactively
• Manage and coach team across functional areas, ensuring operational alignment, staffing effectiveness, and continuous feedback loops
• Lead performance reviews, hiring, promotions, and discipline actions with a focus on productivity and engagement
• Provide real-time reporting and visibility to executive leadership regarding loan status, team performance, and emerging risks
• Maintain expertise in investor and agency guidelines; communicate and implement changes across Post Closing channels
• Triage escalations, identify root causes, and drive rapid resolution to prevent downstream delivery, insuring, or compliance risk
• Operate effectively across shifting priorities and hybrid workflows while maintaining strict regulatory and data integrity standards

• 5+ years of leadership experience in Post Closing or end-stage mortgage operations
• High School Diploma or GED required;
  Bachelor’s Degree preferred
• Deep understanding of investor delivery, trailing docs, insuring requirements, and data reconciliation
• Expertise in data integrity, curtailment prevention, and insurability standards (FHA, VA, USDA, Fannie, Freddie)
• Experience managing teams in a high-volume, SLA-driven environment
• Deep understanding of delivery, purchase, and insuring readiness
• Proven success in managing both people and processes in a performance-critical role
• Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions
• Demonstrated experience managing multiple pipelines across different loan channels
• Demonstrated experience working in a fast paced and changing environment
• Demonstrated experience effectively managing relationships with internal and external partners

We are thrilled to offer all our full-time employees the following benefit offerings:

• Benefits eligibility effective DAY ONE
• $0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (additional medical, dental, vision plan options also all with nationwide coverage)
• Flexible PTO
• Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
• Personalized care for every fertility and family care journey for our…