Service Administrator

The Service Administrator provides temporary administrative support to Divcon’s service operations by reviewing, updating, and organizing service tickets. The role focuses on backlog clean-up, ensuring ticket accuracy, and supporting the dispatch team by maintaining clear, consistent documentation across systems.

• Review and update service tickets with accurate status, documentation, and required details.
• Standardize ticket formatting, ensure required fields are complete, and close eligible tickets.
• Identify and flag tickets requiring technical review or follow-up.
• Maintain accurate service records, contract information, and billing-readiness details.
• Provide administrative support to the dispatch team, including basic reporting and information gathering.

• Strong administrative and data entry skills with high attention to detail.
• Proficiency with Microsoft Office Suite and comfort navigating ticketing/CRM systems.
• Ability to work efficiently through repetitive tasks in a fast-paced environment.
• Experience in service, dispatch, or operations environments preferred.

· Sit and/or stand for extended periods (typically 6-8 hours per day) while performing computer-based tasks and facility support tasks.

· Use hands and fingers to operate standard office equipment, including computers, keyboards, mice, telephones, scanners and printers.

· Occasionally stand, walk, bend, stoop, or reach to access filing cabinets, retrieve documents, or attend meetings.

· Lift, carry, push, or pull light objects and materials weighing up to 20-25 pounds (e.g., boxes of files or office supplies).

· Have sufficient vision (with or without correction) to read computer screens, printed documents, and small print; and sufficient hearing to communicate effectively by phone and in person.

· Work in a typical indoor office environment with moderate noise levels from office equipment, conversations, and occasional interruptions.

Headquartered in Dallas, Texas,
Divcon delivers fully integrated automation solutions nationwide that optimize performance, energy efficiency, and reliability across HVAC, lighting, power monitoring, and mission-critical systems. Leveraging advanced technologies - including Allen-Bradley PLCs, Ignition SCADA, and Delta DDC systems - we combine deep technical expertise with field-tested execution to deliver precise, scalable, and high-performance solutions.