Associate Manager, Release Management

Team Name:

Job Title:

Associate Manager, Release Management

Requisition : R026223

Job Description:

At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes, including Warcraft, Overwatch, Diablo, and Star Craft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest : bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration, and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision.

The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players. It’s a responsibility shared across the company – and its undisputed heart and soul is Blizzard QA. Blizzard QA is a close‑knit team; we care about iteration, problem‑solving, and succeeding as a group.

We genuinely love what we do for a living and expect the same from everyone who joins us!

This role offers a flexible hybrid work week, with a mix of remote and on‑site days. While hybrid is the standard arrangement, you’re also welcome to work on‑site full‑time if you prefer. Our primary studio locations are in Albany, NY, and Irvine, CA.

The Associate Manager, Release Management helps manage a team that will collaborate with internal and external partners to set up bundles, promotions, and events, ensuring the timely delivery of all necessary assets. Responsibilities will include preparing and submitting builds, downloadable content, and metadata to first parties and proactively addressing any issues that may arise during the approval process.

Additionally, they will configure and release products and updates, execute quality control checks, and provide development teams with expert technical guidance and platform support. They understand and help oversee submission activities and participate in or lead product development meetings. They have mastered the fundamental submission process, collaborating with stakeholders to meet objectives. Additionally, they play a key role in developing their team, championing best practices, and driving long‑term vision for quality assurance.

• Lead a team for submissions, ensuring the quality of all deliverables, workflows, and relationships
• Support in leading the configuration and release of products and updates to development and live environments for first‑party submissions and releases, collaborating with internal and external partners
• Ensure the team prepares and submits bundles, promotions, events, downloadable content, metadata, and other submission activities to first parties
• Execute and document quality control checks for submissions and releases
• Process, verify, and deliver builds to quality assurance teams across all supported platforms
• Keep stakeholders informed on all first‑party policies and process changes
• Maintain an archive of all final assets and supplemental materials submitted to first parties
• Host test closure activities, such as testware evaluation, knowledge transfer, and retrospectives
• Create, monitor, and control metrics impacting product and team quality, analyzing product quality and usability, associated system limitations, and reporting on risk
• Lead and support projects and initiatives with regional teams, cross‑functional partners, and QA teams
• Provide leadership, support and guidance to the assigned team, ensuring their performance is managed effectively and fostering a productive, positive, collaborative work culture
• Champion efforts that build synergy, trust, collaboration, and inclusivity within the organization. Own and manage relationships with key partners, resources, colleagues, and leaders ensuring transparency around critical decisions and trade‑offs
• Performs other duties as assigned

Experience:

• Minimum 6 years Quality Assurance, first‑party submission experience or a similar role
• Minimum 2 years of experience leading teams or projects via direct or indirect…