Installation​/Service Coordinator - CA

Installation / Service Coordinator – CA

Apply for the Installation / Service Coordinator – CA role at Lifeway Mobility – Denver and make a real impact on people’s lives every single day.

At Lifeway Mobility, we believe everyone deserves to live comfortably, independently, and safely in their own home. As a leading nationwide provider of accessibility solutions, we help individuals with accessibility needs remain in the place they love. Our core values of Putting People First, Being Accountable, and Doing Well While Doing Good guide everything we do.

Joining our team means becoming part of a highly engaged workforce with access to training opportunities, career growth, and a comprehensive benefits plan. Whether you’re starting your career or taking the next step, Lifeway Mobility offers a supportive environment where you can thrive and make a difference.

Entry level

Full-time

Other

Medical Device

• Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements.
• Coordinate and schedule installation appointments with customers in a timely manner.
• Maintain and manage open work orders on the Installation & Service Coordination Dashboard.
• Work with customers to troubleshoot and address service needs (repairs).
• Create and manage service work orders, schedule service appointments, and coordinate follow‑up as needed.
• Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations.
• Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction.

• Minimum of 3 years of experience in telephone/computer‑based customer service.
• Strong verbal and written communication skills.
• Experience in routing/dispatching is a plus.
• Proficiency in Microsoft Office Suite.
• Familiarity with CRM/ERP systems is preferred.
• Ability to manage multiple tasks and deadlines in a fast‑paced environment.
• A passion for delivering exceptional customer service and making a positive impact on others.

At Lifeway Mobility, we care about our employees’ well‑being. Enjoy a comprehensive benefits package that includes medical, dental, vision, 401(k), employer‑paid life and LTD, and additional voluntary benefits. You’ll receive 7 paid holidays and three weeks of PTO, and you’ll start your journey with our Academy, which offers virtual and in‑person training, ongoing support, and opportunities for growth.

Lifeway Mobility is an Equal Opportunity Employer.