Mortgage Sales & Support Rep

About the team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast-growing Fin Tech company, you ll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high-energy environment. As a Mortgage Sales & Support Rep within Zillow Home Loans’ Premier Team, you’ll be part of a collaborative, high-energy group focused on helping home buyers navigate one of life’s biggest milestones — purchasing a home.

The Premier Team supports Zillow’s mission to make home buying and financing easier, more transparent, and more accessible for all. Our team plays a key role in providing exceptional borrower and agent experiences by ensuring every loan moves forward smoothly and efficiently.

This is an opportunity to launch or grow your mortgage career while contributing directly to Zillow’s mission of transforming the home buying journey. You’ll gain hands-on experience in mortgage origination, lead management, and customer engagement — all while being part of a supportive, in-office team that values learning, collaboration, and excellence.

As a Mortgage Sales & Support Rep, you’ll partner with our Premier Loan Officers to provide a seamless loan origination process while helping to deliver a world-class customer experience. You’ll engage directly with borrowers and real estate agents to provide timely, high-quality support throughout the mortgage journey. Activities include, but are not limited, to responding to borrower and agent inquiries, completing timely follow-ups, and accurately inputting contracts and documentation.

This role is ideal for individuals who are motivated by meaningful work, thrive in a fast-paced environment, and are eager to build a career in the mortgage industry — with the goal of transitioning into a Loan Officer role within 4 months of starting.

• Deliver a world-class customer experience by enhancing responsiveness and accessibility for customers and real estate agents, while providing exceptional service.
• Support the end-to-end loan origination process — from pre-approval to closing — ensuring accuracy, compliance, and exceptional borrower experiences.
• Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline.
• Complete a phased four-month learning plan that includes SAFE licensing prep, hands-on practice, and mentorship from experienced Loan Officers and Managers.
• Collaborate with teammates and leaders to identify process improvements and deliver outstanding results.

• 1+ year of experience in sales, customer service, or other client-facing roles; mortgage or financial services experience is a plus but not required.
• Excellent communication and relationship-building skills — with the ability to effectively communicate complex information to customers and real estate agents. You thrive in a collaborative, team-oriented environment.
• High school diploma or equivalent. Bachelor s degree in finance, business, or a related field is preferred.
• Strong attention to detail and organizational skills; able to manage multiple priorities while maintaining accuracy and compliance.
• Growth mindset and willingness to learn complex processes and systems in a fast-paced environment.
• Proficiency in using CRM systems, and other relevant tools.
• Customer-centric mindset with a proactive and problem-solving attitude.
• Comfortable working in-office full-time in Irvine, CA for hands-on collaboration and training.
• Must obtain a SAFE Mortgage Loan Originator license within 90 days of hire (licensing support and training provided).
• Supports coverage between 7:00 a.m.–7:00 p.m PST. Candidates must be available for a Monday–Thursday schedule and may be assigned to a Friday–Sunday schedule. Schedules may adjust with advance notice to meet customer demand.

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you re…