Inside Sales - Service

Join to apply for the Inside Sales - Service role at McKinley Equipment

$27.00/hr - $32.00/hr

McKinley Elevator sells, installs and services top of the line equipment in the accessibility lift industry. We are a team of industry experts with strong mechanical and construction aptitude who build relationships to maximize the potential of individual territories. Our benefits include medical, dental, vision and a 401k. Can earn up to $130,000 in year 1 in this salary plus commission role.

• Promote and sell our service department, including PM agreements, with every customer.
• Qualifying and quoting service work generated from tech write-ups (Dash 1s).
• Handles incoming customer calls and emails requesting service estimates, including effective qualifying of needs and quoting of services.
• Update and maintain accurate data in  (CRM).
• Diligent follow up on all open opportunities/quotes and tracking progress within Salesforce.
• Review details of any quote/order with the customer.
• Maintain consistent communication with each customer. Phone calls are preferred.
• All activity documented in Salesforce to assist with prioritization and effective management.
• Perform other duties as assigned.

• Self-starter is a must.
• Enthusiastically works toward goals and assigned quotas as a measure of success.
• Mature attitude in all aspects of their work.
• Strong organizational skills with ability to prioritize and consistently meet deadline.
• Ability to manage multiple projects at once with ease.
• Excellent verbal and written communication with strong customer service skills.
• Highly effective in negotiations.
• Believes in continuous learning and always improving in order to succeed in the long-run.
• Experienced at diffusing challenging situations and at ease working with customers in pressure situations.
• Excellent follow-up skills, recognizing that follow-up is the key to success.
• Punctual, reliable and trustworthy.
• Strong computer skills including Microsoft Office and other cloud based products.
• Solid numeracy / mathematical skills.
• Excellent problem-solver with strong attention to details and accuracy.
• Shows enthusiasm and demonstrates a positive attitude.
• Works well in a team environment, being supportive and eager to help.

• Prolonged sitting.
• Frequent telephone use, speaks and hears well enough to communicate with others.
• Must be able to see well enough to read the computer screen, drawings, etc.
• Grasping/Feeling: must be able to write, type, manipulate a mouse and use telephone system.
• Ability to think and process information quickly, clearly and accurately.

• Entry level

• Full-time

• Sales and Business Development

• Facilities Services