Assistant General Manager

Victra is the largest Verizon‑authorized retailer in the United States. As an Assistant General Manager, you’ll encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role you’ll lead a team from developing the best sales specialists and driving sales targets to financials and merchandising. You’ll create an outstanding in‑store experience that makes customers feel good about our brand and solutions and helps them choose our wireless products and services.

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We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

On a typical day, you will take care of guests and ensure coworkers have what they need. You will lead by example on the sales floor, coach team members one on one, and motivate them to reach the next level of performance. You will also handle daily operational tasks and lead the team when the General Manager is away.

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from the store leader on day‑to‑day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up‑time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401(k) Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

From a fun work environment to an inclusive culture to amazing benefits, VNation is all about being part of a team that invests in you.  to learn more!

Our Assistant General Managers earn a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $18.90 plus uncapped commission.

You thrive in a sales environment and enjoy sharing that energy with a team you can develop and motivate. You set the bar high when it comes to achieving goals and know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of people, and are attuned to the needs of others to ensure they can perform at their best.

You know you’ve succeeded when your team is delivering.

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1–2 years of experience in a Customer Service or leadership role
• Management experience in a commissions‑based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high‑performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for long periods of time

All Assistant General Managers are required…