Retail Keyholder

Overview

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience to create a sustainable alternative, extending product life cycles and broadening accessibility. We value diversity in people, perspectives, and products to cultivate creativity and innovation essential to our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you embrace change, are authentic, and want to make an impact, this is the place for you.

The Retail Keyholder plays a vital role in supporting store operations by assisting in daily responsibilities, ensuring excellent customer service, and upholding company policies and procedures.

Responsibilities include:

• Opening and closing the store in accordance with company procedures, ensuring security and safety protocols are followed
• Leading by example in delivering exceptional customer service and achieving sales goals
• Supporting store leadership in overseeing daily operations, including cash handling, merchandising, and inventory control
• Serving as a point of contact for store associates, providing guidance, support, and problem resolution during shifts
• Assisting in training and onboarding of new team members
• Addressing customer concerns promptly and professionally, escalating issues to management when necessary
• Contributing to a positive team environment by motivating and recognizing team performance

• Previous retail experience; lead or Keyholder responsibilities preferred
• Strong communication, problem-solving, and interpersonal skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Dependable, punctual, and able to work flexible schedules, including evenings, weekends, and holidays
• Basic math and cash-handling skills
• Tech savvy with the ability to work with multiple tech devices, Google Drive and Apple products
• Ability to stand for extended periods and move throughout the sales floor

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long-Term Disability Insurance
• Employee Discount

Pay Rate: This position begins at $21/HR for all New Hires into FASHIONPHILE's Irvine, CA location. This role is also eligible for uncapped commission.