Retail Operations Manager

Retail Operations Manager

Company: Our Company (North America's leading business solutions provider)

Location: Irvine, CA 92602, USA

Employment type: Full Time

Category: Field Operations / Field Management

Salary: $70,304 – $84,000 per year

Recruiting :

About the role: At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Retail Operations Manager (ROM) to lead and develop an assigned Retail Selling and Merchandising organization. The ROM will oversee a specific segment of clients and/or retailers within an assigned geography, manage retail store coverage, and execute objectives set forth by Clients, Retailers, and Business Development Managers.

What We Offer:

• Full‑time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time‑Off

Responsibilities:

• Maintain high‑performing teams and ensure client KPIs are executed by addressing retail issues on an ongoing basis. Oversee efficient retail routing and approve routing decisions for the assigned region.
• Develop people through training and organizational and team development initiatives using performance management tools (performance reviews, in‑store assessments, individual associate development plans, succession planning).
• Source and identify external talent and integrate new associates into the organization as part of a long‑term talent expansion strategy.
• Manage, assist, and/or develop expense and/or revenue/operating income budget for area of responsibility.
• Grow base business and add new business.
• Driving and travel are essential duties (up to 80% travel).
• Communicate proactively and professionally across multiple stakeholders; lead change across the retail organization to meet KPI targets.
• Maintain knowledge of company systems and interpret retail reporting data to provide actionable insights.
• Standardize and execute company strategic direction and national policies.
• Serve as strategic retail contact for customers, business managers, and department managers; pursue new client representation and additional business opportunities.

Qualifications:

• High School Diploma or GED or equivalent experience (required);
  Bachelor’s Degree in Marketing or Business Management preferred.
• 5+ years of retail experience with associate management.
• 1‑3 years of experience successfully managing retail merchandisers, P&L, budgeting, forecasting, and client expectations either personally or through a team.
• Proven customer and client management skills.
• Excellent written and verbal communication skills.
• Ability to direct, lead, coach, and develop people.
• Strong analytical, prioritization, and organizational skills; proficiency in Microsoft Office.

Supervisory Responsibilities:

• Direct reports:
  Hire, retain, train, coach, and develop direct reports.
• Indirect reports:
  Delegate work and provide guidance, direction, and mentoring.

Travel Requirements: Travel and driving are essential duties; up to 80% travel.

Environment &

Physical Requirements:

May involve field/retail store/warehouse environment; ability to lift up to 50 lbs and stand for long periods. Travel and driving required.

Equal Opportunity Statement: The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. The Company shall provide reasonable accommodations of known disabilities when possible.

Job will remain open until filled.