Gallery Design Coordinato; Irvine
Listed on 2025-12-21
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Retail
Customer Service Rep, Merchandising
Pay: $22.42 - $31.93
MissionIt is our commitment to provide our customers a one‑stop destination for the largest selection of quality home furnishings at the lowest prices every day, while striving to enrich, fulfill, and reward our employees and the communities that we live in.
General DutiesPrimary responsibility is to make sure the design center is running smoothly and efficiently. Be a role model and leader and solve problems, make informed decisions, and manage the department in order to achieve maximum results. Maintain a friendly and professional environment by greeting and acknowledging every customer and co‑worker that approaches. Need to be able to work in a fast‑pace environment and have good communication skills.
Job requires being reliable, responsible, and dependable while abiding by all safety guidelines. Must have attention to detail and be thorough in completing work tasks. Perform any other duties as directed by management.
Train each new hire team; prepare weekly gallery spiffs; work directly with customers and Designers; answer customers questions about products, prices, availability, and product uses; emphasize product features based on analyses of customer’s needs; assist and help Designers in completing special orders; responsible for writing and verifying all special orders that are written in the gallery to make sure price, finish, fabrics, and trims are correctly specified on order forms;
recommend, select, and help locate or obtain merchandise based on customer needs; knowledge of methods for showing, promoting, and selling products; keep design center organized; ensure catalogs, price books, and fabrics are current; assist gallery customers with fabric selections for custom upholstery and finish selections for case good orders; coordinate and organize all in‑home consultation documents; attend in‑home consultation sessions as needed;
keep gallery merchandise presentable for customers; use excellent customer relations; any other duties as requested by management.
Degree in Interior Design preferred. Ability to lift merchandise of 20 lbs; ability to communicate effectively with team members; experience with sales techniques required; positive attitude when working with customers; knowledge of employment, safety, and merchandise handling procedures.
Physical Activity RequirementsTo successfully perform the essential functions of the job, an employee must be able to perform the following: stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, hearing/listening and repetitive motion. Heavy work:
Lifting up to 20 lbs occasionally, and/or up to 10 lbs constantly to move objects. Work environment: indoor, climate‑controlled environment.
Mathis Home promotes and maintains a drug‑free work environment. Mathis Home is an Equal Opportunity Employer.
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