Operations Supervisor

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Summary

The following is a brief description of responsibilities to be performed by the E-Commerce Supervisor. Job responsibilities include, but are not limited to the following:

• Act as a liaison between employees, management, Ecom, IT and Inventory Control to ensure issues are communicated and resolved to all affected parties.
• Manage and coordinate the activities of personnel assigned to the store transfer area. Monitor team performance daily.
• Oversee the process of receiving and put away of all inbound store transfers to 500. Ensure inspection of garments returned to the Ecom for defects/damages are done. Ensure items have sensors and tickets. Identify and report all shortages and/or damages to Inventory Control to ensure store compliance issues are communicated. Notify Loss Prevention if a high value security tote is not sealed or if high value merchandise is missing.
• Handle special requests or priorities accurately and in a timely manner.
• Regularly monitor emails and troubleshoot/research issues as they arise.
• Maintain accurate Ecom inventory levels by performing location audits, manual counts and requests for system adjustments from Inventory Control.
• Monitor daily reports to ensure aged items are located and sent to Ecom. Research aged cartons and request updates for transfers that won’t close.
• Handle & secure high dollar items as described in the policy and procedure.
• Have a working knowledge of all processes and procedures within all functions in the distribution center and help facilitate training efforts. Cross train in other departments and provide backup coverage as required.
• Follow Tilly's procedures for handling biohazard materials such as soiled clothing or blood stained items.
• Maintain a neat and orderly work area.
• Perform other duties as assigned.

• Act as a liaison between employees, management, Ecom, IT and Inventory Control to ensure issues are communicated and resolved to all affected parties.
• Manage and coordinate the activities of personnel assigned to the store transfer area. Monitor team performance daily.
• Oversee the process of receiving and put away of all inbound store transfers to 500. Ensure inspection of garments returned to the Ecom for defects/damages are done. Ensure items have sensors and tickets. Identify and report all shortages and/or damages to Inventory Control to ensure store compliance issues are communicated. Notify Loss Prevention if a high value security tote is not sealed or if high value merchandise is missing.
• Handle special requests or priorities accurately and in a timely manner.
• Regularly monitor emails and troubleshoot/research issues as they arise.
• Maintain accurate Ecom inventory levels by performing location audits, manual counts and requests for system adjustments from Inventory Control.
• Monitor daily reports to ensure aged items are located and sent to Ecom. Research aged cartons and request updates for transfers that won’t close.
• Handle & secure high dollar items as described in the policy and procedure.
• Have a working knowledge of all processes and procedures within all functions in the distribution center and help facilitate training efforts. Cross train in other departments and provide backup coverage as required.
• Follow Tilly's procedures for handling biohazard materials such as soiled clothing or blood stained items.
• Maintain a neat and orderly work area.
• Perform other duties as assigned.

• Be familiar with warehouse environment and procedures
• Ability to work in high pace/high volume environment
• High energy and personally motivated
• Flexible and adaptive
• Performance driven
• Good communication skills
• Detailed oriented
• Operate warehouse & sensor equipment safely & efficiently
• Follow processes and procedures consistently
• Perform proper…