Associate Quality Manager - Unannounced Game

Team Name

Quality Assurance

Associate Quality Manager - Unannounced Game

R026710

YOUR MISSION AND ABOUT BLIZZARD QUALITY ASSURANCE (QA)

At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and Star Craft, we’ve been creating genre‑defining games for millions of players around the world for more than 30 years. We’re on a quest to bring our dreams to life and craft the most epic entertainment experiences ever.

Hard work, iteration, and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision.

The concept of “Blizzard polish”—the infinite care and loving detail put into every aspect of our games— is something we take seriously and pride ourselves on delivering to our players. It’s a responsibility shared across the company, and its undisputed heart and soul is Blizzard QA. Blizzard QA is a close‑knit team; we care about iteration, problem‑solving, and succeeding as a group.

We genuinely love what we do for a living and expect the same from everyone who joins us!

The Associate Quality Manager oversees Quality Assurance (QA) operations and testing for assigned teams and products, ensuring software quality and process improvement. This role is pivotal in ensuring the success and quality of our products by leading a team responsible for testing initiatives aligned with senior leadership strategies. The Associate Quality Manager collaborates closely with leadership and key partners, offering valuable insights and services to enhance product quality.

With a focus on quality and continuous improvement, they oversee all aspects of test execution and reporting, ensuring deliverables meet high standards. Responsibilities include creating and monitoring metrics, analyzing product quality and risks, and developing team and leadership talent. The role also champions best practices and drives the long‑term vision for quality assurance.

WHAT YOU BRING TO THE TABLE

• Lead a test team for a product, ensuring alignment with senior leadership initiatives and strategy across globally distributed teams.
• Collaborate with development leads and provide high‑value, quality‑related services to the product area.
• Oversee team test execution and reporting, ensuring the quality of all deliverables, workflows, and relationships.
• Host test‑closure activities such as testware evaluation, knowledge transfer, and retrospectives.
• Create, monitor, and control metrics impacting product and team quality, analyzing product usability, system limitations, and reporting on risk.
• Collaborate with senior leadership on shifting work or resources to promote test quality, software development best practices, and enhanced customer experience.
• Develop training materials for the project team and lead workshops for test leadership requirements.
• Lead and support projects and initiatives with regional teams, cross‑functional partners, and QA teams. Provide resources and assistance and oversee adherence to the master test plan for the product.
• Provide leadership, support, and guidance to the assigned team, effectively managing performance and fostering a productive, positive, and collaborative work culture.
• Champion efforts that build synergy, trust, collaboration, and inclusivity within the organization. Own and manage relationships with key partners, colleagues, and leaders, ensuring transparency around critical decisions and trade‑offs.
• Perform other duties as assigned.

MINIMUM REQUIREMENTS

• Minimum 6 years of experience in Quality Assurance.
• Minimum 2 years directing the work of individual contributors and multiple levels of management and teams.
• Experience with game engines, content and asset editors, and shared technology.

• Bachelor’s degree in a related field preferred.
• Thorough understanding of the Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments.
• Practical knowledge of relational databases such as Oracle, MySQL, and SQL Server.
• Thorough understanding of Jira…