Accounts Receivable Manager

Job Overview

The Accounts Receivable Manager is a member of the leadership group in First Service Residential’s Client Accounting Department, the AR Manager ensures excellent service is delivered to internal and external clients. This position involves a mixture of detail-oriented process activity and leadership ability. The AR Manager will lead the AR team towards 100% accuracy and role model excellent problem solving and issue resolution skills.

The Accounts Receivable Manager is a member of the leadership group in First Service Residential’s Client Accounting Department, the AR Manager ensures excellent service is delivered to internal and external clients. This position involves a mixture of detail-oriented process activity and leadership ability. The AR Manager will lead the AR team towards 100% accuracy and role model excellent problem solving and issue resolution skills.

$70,304-$71,000

• Ensure all homeowner, board member, and community manager inquires regarding account status or transaction details are answered by the team within 24 hours. Personally handle all issues elevated to the Manager level. Use tact, creativity and follow-up skills to ensure all issues / questions / concerns are completely resolved.
• Quickly learn First Service Residential’s accounting system (Jenark) and other proprietary tools and become an expert in their application.
• Accurately process recurring (assessments) and non-recurring (late fees, interest, violations, etc.) charges to all homeowner accounts.
• Ensure daily cash receipts and exceptions are processed daily. Retrieve and process daily returned items. May delegate processing to AR Leads.
• Ensure assessment statement mailings are processed timely and accurately. This includes the assessment bill-up, reconciliation, coupon generation, transmission of billing data to outsourced statement and/or coupon production company and proofing data before it is mailed.
• Responsible for ensuring that all of the appropriate delinquency actions, as outlined in an association’s delinquency policy, are carried out by staff. Review delinquency reports prepared by staff monthly and ensure staff adhere to assigned due dates.
• Ensure all attorney payments are processed and posted in a timely manner.
• Production of proposed delinquency policies on all new associations.
• Ensure generation and accuracy of monthly late fees for 15, 30, 16 and 20 day policies. May delegate processing to AR Leads.
• Responsible for electronic storage of all AR documentation.
• Ensure Jenark and Connect unit and resident data stay in sync. Review exceptions on a monthly basis.
• Ensure timely set up of new owners in accounting software.
• Maintain AR procedure manual and ensure processes are kept current.
• Responsible to provide monthly counts via CARIA for statements and reminder notices for Corporate Accounting. As well as counts for ACH and E-statement items.
• Provide monthly reports to Corporate Accounting for late fee credits, reminder notice credits and Bankruptcies.
• Responsible for creating and distributing monthly deadline and phone schedule to AR Staff.
• Responsible for updating Jenark Building and RC File with approved delinquency policies, monitoring schedules, and update reporting codes.
• Review of delinquency documents on takeover associations.
• Assume responsibility for performance or duties for sick or vacationing personnel, as necessary.
• Produce title searches as required.
• Responsible for review of terminated association items completed by staff when necessary (as listed on AR termination checklist).
• Responsible for ensuring AR manager tasks are handled on a timely basis for all terminated clients.
• Responsible for reconciling all GL researched items on a monthly basis; address deficiencies where noted.
• Review staff payroll submissions.
• Post monthly report of assigned DQ deadlines and report on any deadlines missed.
• Other duties assigned as necessary.

• Proficient in Microsoft Applications, especially Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Timely for work and meetings.

• Bachelor’s Degree preferred, 4+ years…