Assistant Manager

Our Junior Den Leader(s), focused on delivering 5-star service to our human and furry guests and looking out for their health, well‑being, comfort, and overall happiness.

We are seeking an experienced and energetic manager in the veterinary, hotel, retail, or restaurant industry to join our management team. This is a hands‑on position working with people and pets in a boarding facility/salon.

We are an Employee‑owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty‑six states coast‑to‑coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well‑established pet care facility may be the perfect place for you!

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Uniforms
• Pet supply and service discounts and more!

• Manage all personnel matters at the direction of the Center Manager: recruit, hire, train, promote, counsel, and dismiss Associates
• Responsible for cash management including accepting cash, check and credit payments for resort services and for end‑of‑day cash drawer balance
• Assist with Center compliance of federal, state, and local labor laws: OSHA, EEOC, ADA, FLSA and DOL
• Schedule staff for work assignments
• Monitor and respond to the needs of pet guests to ensure their safety, security, and comfort
• Administer all medications to pet guests as required
• Provide strong customer service and salesmanship
• Maintain appropriate inventory of supplies;
  Reorder and restock as necessary. Shop for miscellaneous supplies as needed
• Manage the computer reservation system
• In absence of the Center Manager, manage daily bank deposits and address all Center needs to maintain a safe, comfortable environment for pets and Associates
• Assist Center Manager with monitoring financial reports and statistics. Prepare and distribute required statistical and financial data
• Promote and market Best Friends’ programs and services internally and to the outside community at large
• Performs other duties as may be assigned from time to time by the Center Manager or District Manager

• Recruit, hire, train, promote, counsel, and dismiss Associates
• Responsible for cash management
• Assist with Center compliance of federal, state, and local labor laws: OSHA, EEOC, ADA, FLSA and DOL
• Schedule staff for work assignments
• Maintain center budget
• Ensure their safety, security, and comfort of our pet guests
• Administer medications to pet guests
• Provide strong customer service and salesmanship
• Resolve customer complaints timely
• Maintain appropriate inventory of supplies;
  Reorder and restock as necessary
• Manage the computer reservation system
• Assist Center Manager with monitoring financial reports and statistics.
• Promote and market Best Friends’ programs and services internally and to the outside community at large
• Establish and maintain network connections with the community in which the Center is located

• Must profess a love of pets
• Must have previous pet and supervisory experience
• Great interpersonal and customer service skills
• Good, basic computer skills;
  Excel and Word
• Community outreach
• Budget and labor planning
• Retail and service sales
• Financial reporting
• Facility management
• Must be able to work weekends, evenings and holidays